AllSaints Website Returns
880 Remington Blvd.
US returns may take up to 5 business days to come back to us. Returns are usually processed within 5 business days, this extends to 2-3 weeks during busy periods, once received please allow 48 hours for processing. You will receive a confirmation email once your return has been processed. You can track your parcel online using the UPS tracking
Your shipping costs will not be refunded if you cancel your order after it has been dispatched as our
free US returns service is provided in place of reimbursement of the original shipping charges.
However, shipping costs will be refunded if:
you cancel your order before dispatch;
you return a faulty item; or
AllSaints cancels your order due to stock availability.
We’re happy to receive your return within 28 days of receiving your order for a refund back to your
original form of payment.
Items received outside of our 28 days return period will be returned to you. All items must be
returned to us unworn/unused and in
the same condition you received them with their original packaging and all tags and labels attached.
Please note, any faulty items returned to us will be subject to an inspection to confirm a
A UPS Freepost label will be included in your parcel.
We do not offer exchanges for online orders returned to our distribution center. However, you can
exchange online orders in our mainline AllSaints stores.
Please see below for everything you need to know about using our stores to return orders.
We monitor the number of returns made by customers. Unusual activity and continued returns will be
flagged and potentially refused at our discretion or lead to the closure of your AllSaints account.
Fragrance: For health and hygiene reasons we cannot exchange or refund fragrances
once the original packaging and cellophane wrap has been opened. US orders will not include free
labels if your purchase includes a fragrance due to strict shipping legislation surrounding the
transportation of flammable substances. Please contact Customer
to arrange a collection for your fragrance, if you want to return it.
Face masks: For health and hygiene reasons we are unable to exchange or refund face
masks unless they are faulty.
Swimwear and underwear: For health and hygiene reasons, swimwear and underwear must
be unused with the tags and hygiene seals intact and in the original packaging, unless they are
Handbags: To return your handbag please wrap carefully in the original dust bag to
prevent any damage during shipping. When examining your handbag please be mindful not to scratch or
mark the product.
Footwear: Please ensure you package your footwear carefully in the original shoe
box to prevent any damage during shipping. When examining your footwear please be mindful not to
scratch or mark the product.
Jewelry: For health and hygiene reasons we are unable to exchange or refund pierced
earrings unless they are faulty.
To all other jewelry they must be unused and returned in resalable condition.
Once your return has been processed and you have received your Refund Confirmation email, please
allow 5-10 business days for the refund to reflect in your available funds. This can vary depending
on your bank and payment method. You will be refunded via your original form of payment.
For all credit card purchases, please allow 5-10 business days.
PayPal refunds will be received within 2-3 business days.
Gift card refunds will appear on your card within 24 hours. If your payment was made using one or
more gift cards and a credit card, we’ll refund the gift card you entered first during the checkout,
followed by your payment card. Please keep all gift cards used to place an order in case of returns.
Klarna refunds will be refunded to the original form of payment. Your Klarna statement will be
Refund not received
If your return has not been delivered to us yet:
review your returns tracking number to confirm the location of your parcel; and
keep in mind that returns processing can take up to 10 business days and may take longer during
If you’ve waited 10 business days and your return has been lost in transit, AllSaints will be
required to raise an investigation with the relevant courier on your behalf.
Please note this process takes a minimum of 10 business days for an outcome and is standard industry