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Returns
We offer free returns for online orders placed on our UK website. Use this link
to register your return with our courier partner and follow the instructions.
Or, just show the Royal Mail team your email label or QR code and they will take care of the rest.
Book a Collection: from your doorstep, office, or safeplace. Royal Mail can also bring the label to you.
Store purchases cannot be returned via the online returns service.
Ensure the parcel is properly packaged and take it to your local Post Office. Keep your receipt as proof of return - you can track your parcel online using the Royal Mail Track and Trace service.
If Royal Mail does not accept your parcel due to size or weight restrictions, please contact our Customer Experience team for support.
Track your return: Track your return using this link
Online Returns address
AllSaints Website Returns Unit 6
New Hythe Business Park Bellingham Way
Larkfield, Aylesford ME20 6SQ
United Kingdom
Processing Times: Please allow 2-5 business days for your UK returns to reach us. Note that the Medway Mail Centre is not the final destination, and it’ll take at least 48 hours for your package to be delivered to the AllSaints. Once received, returns are processed within a few business days, but it may take longer during busy periods.
Online Refunds: Once you receive the Refund Confirmation email, allow 3-10 business days for the refund to appear in your available funds. The refund will be processed using your original payment method. For PayPal refunds, expect 2-3 business days. Gift card refunds will reflect within 24 hours. If you made a split payment with gift cards and a credit card, the refund will prioritise the gift card used first during checkout, followed by your payment card. Klarna refunds will be issued to the original payment method, and your statement will be updated.
We’re happy to receive your return within 28 days of receiving your order for a refund back to your original form of payment.
Items received outside of our 28 days return period will be returned to you.
All items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached.
Please note, any faulty items returned to us will be subject to an inspection to confirm a manufacturing fault.
A Royal Mail Freepost label will be included in your parcel, unless your order contains a fragrance product.
We do not offer exchanges for online orders returned to our distribution centre.
You can exchange online orders in our mainline AllSaints stores. Please see below for everything you need to know about using our stores to return orders.
Fragrance: For health and hygiene reasons we cannot exchange or refund fragrances once the original packaging and cellophane wrap has been opened. UK orders will not include free returns labels if your purchase includes a fragrance due to strict shipping legislation surrounding the transportation of flammable substances. Please contact Customer Experience to arrange a collection for your fragrance, if you want to return it.
Face masks: For health and hygiene reasons we are unable to exchange or refund face masks unless they are faulty.
Swimwear and underwear: For health and hygiene reasons, swimwear and underwear must be unused with the tags and hygiene seals intact and in the original packaging, unless they are faulty.
Handbags: To return your handbag please wrap carefully in the original dust bag to prevent any damage during shipping. When examining your handbag please be mindful not to scratch or mark the product.
Footwear: Please ensure you package your footwear carefully in the original shoe box to prevent any damage during shipping. When examining your footwear please be mindful not to scratch or mark the product.
Jewellery: For health and hygiene reasons we are unable to exchange or refund pierced earrings unless they are faulty. All other jewellery must be unused and returned in resalable condition.
Cancellation: If you are a UK or European customer, you may cancel your order and return any item to us in accordance with the Consumer Contracts Regulations 2013. Please see our
Terms and Conditions for further details.
Repetitive Returns: We offer a flexible returns policy to make your online shopping experience even easier. We monitor the number of returns made by customers. Unusual activity and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your AllSaints account.
Return your online order to any AllSaints store (excluding global department stores, concessions and physical Outlets) within 28 days for a refund or an exchange.
Refunds will be issued in the original currency and payment method, exchange or gift card.
Returned items must be accompanied by a copy of your original invoice.
Online orders placed using Klarna can be returned to any AllSaints store for a refund via the original form of payment only.
Your statutory rights are not affected.
Your delivery costs will not be refunded if you cancel your order after it has been dispatched as our free UK returns service is provided in place of reimbursement of the original delivery charges.
However, delivery costs will be refunded if:
you cancel your order before dispatch;
you return a faulty item; or
AllSaints cancels your order due to stock availability.
If you choose to cancel your order under the Consumer Contracts Regulations, we will refund you the value of our least expensive delivery method. Please see our Terms and Conditions for more information on how to cancel under the Consumer Contracts Regulations.