AllSaints watches are warranted under the terms and conditions of this warranty for 2 years from the date of its purchase.

  • Faulty workmanship under normal use during the warranty period.

  • General wear and tear;
  • The battery, leather or metal strap and/or buckle;
  • Negligence, loss, theft or accidents;
  • Negligent or improper handling of the watch, crystal and crown;
  • Water damage if watch is not marked as water resistant or has been opened by an unauthorised service centre;
  • Any watch without a valid proof of purchase;
  • Any claims on the watch if it has been serviced other than at an authorised service centres;
  • Indirect or consequential damage resulting from any defect, inaccuracy or inoperativeness of the watch; and/or
  • Other factors not due to defects in workmanship.

  • If a valid warranty claim is made, the watch will be replaced or repaired at AllSaints' discretion.

    In case of replacement, AllSaints cannot guarantee that the same watch model will be received. If the model is unavailable, a watch of equal value or similar style will be provided.

    The warranty for the replacement watch ends two years from the date the replacement watch is received.

    Please review the instructions and fill out the online form, located here. Please select the region you live in so as to determine the service centre to send your watch to.

    Please package your watch securely including, the printed form and a copy of your proof of purchase to the authorised international service centre.

    Please note that:

  • Proof of purchase is required to make a claim under this warranty;
  • If a claim is made under this warranty, the customer will be required to cover the cost of sending the watch back to the relevant service centre; and
  • For service or repairs not covered under this warranty, the service centre may process the request and the customer may be charged for the work required.

  • Visit our FAQs for details on how to send your watch back to the closest service centre with a copy of your proof of purchase.

    This warranty is in addition to and does not affect your statutory rights.