RETURNS & REFUNDS
Please note, any faulty Items returned to us will be subject to an inspection to confirm a manufacturing fault.
Please note, we monitor the number of returns made by customers. Unusual activity and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your AllSaints account.
RETURN IN STORE
FRAGRANCE RETURNS
FACE MASKS RETURNS
For health and hygiene reasons we are unable to exchange or refund face masks unless they are faulty.
SWIMWEAR AND UNDERWEAR RETURNS
For hygiene reasons swimwear and underwear must be unused with the tags and hygiene seals intact, in the complete original packaging, unless they are faulty.
HANDBAG RETURNS
To return your handbag please wrap carefully in the original dust bag to prevent any damage during shipping. When examining your handbag please be mindful not to scratch or mark the product.
FOOTWEAR RETURNS
Please ensure you package your footwear carefully in the original shoe box to prevent any damage during shipping. When examining your footwear please be mindful not to scratch or mark the product.
JEWELLERY RETURNS
To return jewellery items (excluding pierced earrings) they must be unused and returned in resalable condition.
For health and hygiene reasons we are unable to exchange or refund pierced earrings unless they are faulty.
CANCELLATION
Alternatively, if you are a UK or European customer, you may cancel your order and return any item to us in accordance with the Consumer Contracts Regulations 2013. Please see our Terms and Conditions for further details.
REFUNDS:
EXCHANGES:
CONCESSIONS AND PHYSICAL OUTLET STORES:
Your statutory rights are not affected.
Return your online order to our Distribution Centre within 28 days of receiving your order for a refund to your original form of payment. Please note from NOVEMBER 2021 we will no longer be offering exchanges for online orders returned to our Distribution Centre. For security reasons, we are unable to accept hand-carried returns to our distribution centre.
RETURNS ADDRESS:
AllSaints Website Returns, Unit 6, New Hythe Business Park, Bellingham Way, Larkfield, Aylesford, ME20 6SQ, United Kingdom
RETURN TO DISTRIBUTION CENTRE:
UK RETURNS:
EUROPEAN & INTERNATIONAL RETURNS:
RETURN TO STORE:
Once your return has been received and your refund has been processed, allow 5-10 working days for refunds to appear in your available funds, depending on your bank.
ONLINE ORDER - UK RETURNS:
ONLINE ORDER - EUROPEAN & INTERNATIONAL RETURNS:
DELIVERY COSTS REFUND:
UK ORDERS: Your delivery costs will not be refunded if you cancel your order post dispatch and use our free UK returns service as the free returns service is provided in place of reimbursement of the original delivery charges.
EUROPE AND INTERNATIONAL ORDERS: Your delivery costs will be refunded if you cancel post dispatch as we do not offer a free returns service for international orders.
ORDERS DELIVERED WITHIN THE EU:
If your order has been sent to a destination within the EU, all sales taxes will be refunded.
ORDERS DELIVERED OUTSIDE THE EU (OTHER THAN AUSTRALIA):
If your order has been sent to a destination outside the EU, customs duties and sales taxes are non-refundable through AllSaints.
However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
ORDERS DELIVERED TO AUSTRALIA:
From 1 July 2018, if your order has been sent to Australia and you have paid AUD $1,000 or less for your basket, all sales taxes will be refunded.
If your order has been sent to Australia and you have paid more than AUD $1,000 for your basket, customs duties and sales taxes are non-refundable through AllSaints. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
The Consumer Contracts Regulations are in place to protect your rights. You have 14 days from the date you receive your order to cancel it.
Email us at ask@allsaints.com with your name and order number and we’ll take it from there.
For further details on how to cancel your order and return an item to us in accordance with the consumer contracts regulations 2013, please see clause 8 of our Terms and Conditions for further details.
For delivery information, please see the full Delivery section here.
You can also find our full FAQs section here.