DELIVERY

£9.95 for all orders.

£9.95 for all orders.

£19.95 or free for orders over £250.

£24.95 or free for orders over £300.

DHL ON DEMAND INFLIGHT OPTIONS:

AllSaints offer On Demand Delivery service (ODD) via our shipping partner DHL for International delivery destinations. The service allows you to have complete control over your shipment while it is on its way to you, giving you the option to make changes online based on your individual requirements. Enter your mobile number and email a at checkout to receive an SMS notification after your order has been dispatched. Simply follow the link provided and choose from a range of options such as:

AUSTRALIA

From 1 July 2018, Australian Goods and Services Tax will be included in the product price for all transactions where you pay AUD $1,000 or less for your basket.

For deliveries to Australia over the value of AUD $1,000, we operate on a DDU (Delivered Duty Unpaid) basis. This means that:

GULF COOPERATION COUNCIL COUNTRIES

DHL carry our deliveries to Gulf Cooperation Council destinations, you'll receive a tracking number once your order leaves our distribution centre for use on the DHL website.

DHL deliver to PO Box addresses in the Gulf Cooperation Council countries. It is essential for successful delivery that a valid contact name and consignee telephone number is provided.

Please contact your local customs office for information regarding current tax rates.

A copy of the following documents must be provided to DHL when shipments arrive to the following destinations: (a) Saudi Arabia - Saudi National ID or valid resident permit (Iqama), (b) Bahrain - Civil Population Registration (CPR or ID Card) (c) Qatar - Qatar Identification Number (QID)

RUSSIA

In light of the current circumstances, we are temporarily pausing orders and dispatches to Russia. We apologise for any inconvenience this may cause.

UKRAINE

In light of the current circumstances, we are temporarily pausing orders and dispatches to Ukraine. We apologise for any inconvenience this may cause.

THE AMERICAS

We no longer ship to South America and Mexico from our UK or EU websites. Please visit us.allsaints.com where you can take advantage of regional shipping options and pay in USD($). For orders to Mexico if your order contains footwear, you must hire a licensed broker to clear customs.

Although we do ship to North America and Canada from our UK and EU site, please note that we ship on a DDU basis (Delivered Duty Unpaid), international returns are not free and the cost is the customers responsibility, also you will not be able to return your orders cross regionally in a stand alone store in the US or Canada. We advise you to shop on our US website us.allsaints.com or Canadian website ca.allsaints.com for a better local experience.

TURKEY

No duty will be charged for orders under €75. Our courier will contact you for this information once your order arrives in Turkey.

Please note there are shipping restrictions on furs. Contact your local customs office for further details. High value parcels may be delayed for additional checks at customs. For orders over €75, you will be asked to provide one of the below:

ISRAEL

All Israeli postcodes must now be seven digits. To avoid any possible delays, make sure your postcode is entered correctly when placing your order. Check your postcode.

DELIVERY TO PO BOX:

DHL deliver to PO Boxes in the following countries: Bahrain, Iran, Iraq, Jordan, Kuwait, Oman, Qatar, United Arab Emirates. It is essential for successful delivery that a valid contact name and consignee telephone number is provided.

DELIVERY TO BFPO:

DPD will ship BFPO orders to RAF Northolt for distribution within the internal network which may be subject to delays. Please be sure to include your full name and personnel information at checkout.

UK ORDERS:

For your security DPD do not currently deliver to PO Boxes, Amazon Lockers, or Packstations. Please click to download YourDPD App in order to set your own personal delivery preferences.

INTERNATIONAL ORDERS:

You’ll receive an SMS and email notification after your order has been dispatched, follow the link provided and choose from a range of flexible delivery options.

In order to offer a premium courier service DPD will ship all UK orders and multiple shipping partners will ship to European and international destinations. Exclusions apply.

Please find our delivery services below:

TRACKING YOUR ORDER:

Once your order has been dispatched, we’ll email you a tracking number so you can follow your order.

UK ORDERS:

INTERNATIONAL ORDERS:

You’ll receive an SMS and email notification once your order has been dispatched, follow the link provided and choose from a range of flexible delivery options.

Please note inflight options vary per region and courier partner. Ensure you enter your mobile number at checkout to receive an SMS.

If your order is shipped via DHL, you can utilise the DHL ON DEMAND DELIVERY in flight delivery options:

Our shipping partners will leave a card so you know which neighbour your parcel has been delivered to. We’re currently unable to ship to collections points such as Amazon lockers and Collect Plus.

FOR DELIVERIES WITHIN THE EU:

We operate on a Delivered Duty Paid basis. This means that all import taxes and duties, as well as applicable VAT, will be included in the price of the goods in your order. Orders placed on www.allsaints.ie, will be fulfilled by All Saints Retail Ltd, Ireland and Orders placed on www.allsaints.eu, fr.allsaints.com and de.allsaints.com will be fulfilled by AllSaints Netherlands BV.

To avoid tax and duty charges for returns please mark your parcel as ‘returned goods’ and provide your courier with the order number, outbound tracking number, airway bill and commercial invoice and note this on the top of the parcel to demonstrate it's a return purchase to Allsaints. Please note that failure to return your parcel with this information will result in delays in your return being processed, additional charges or your parcel may be returned to you.

Please see our Returns Policy here. You can return your order using any trackable postal service and you'll need to cover the postage costs yourself.

DELIVERIES OUTSIDE THE EU (including the Channel Islands, excluding Australia):

We operate on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order. UK VAT will not be charged for international orders.

These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.

We are unable to refund additional tax and duty customs charges for European countries outside the EU. Please note that failure to return your parcel with this information will results in delays in your return being processed and may also result in additional charges from your chosen return courier.

DELIVERIES TO AUSTRALIA

From 1 July 2018, Australian Goods and Services Tax will be included in the product price for all transactions where you pay AUD $1,000 or less for your basket.

For deliveries to Australia over the value of AUD $1,000, we operate on a DDU (Delivered Duty Unpaid) basis. This means that:

Once you enter your shipping address at checkout, we will present the delivery services available to you based on your location.

EXCLUSIONS

UK NEXT BUSINESS DAY, SATURDAY & SUNDAY SERVICES:

Delivery to these post codes may take 2-4 business days. AB31 - AB35, AB36 - AB38, AB41 - AB54, AB55 - AB56, BT1-94 (Sunday service), FK17 - FK21, G83-G84, GY9, HS1 - HS9, IM, IV, JE, KA27, KA28, KW0 - KW14, KW15 - KW17, PA20, PA78, PH15 - PH18, PH19 - PH29, PH32 - PH33, PH45 - PH48, PH30 - PH31, PH34 - PH44, PH49 - PH99, TR21-25, ZE, BFPO.

STORE SOURCED ITEMS:

Store sourced Items will be delivered separately within 3-5 working days, including Amazon and Amazon Prime orders. Please allow an additional 4 days for international delivery. You will be advised if an item is coming from a store during the checkout process.

Orders with multiple items may be dispatched from both our distribution centre and an AllSaints store. You will receive a separate dispatch confirmation email and tracking number for each shipment.

Delivery from our distribution centre will be under the service you selected.

RESTRICTIONS

EXOTIC SKINS:

Due to international trading agreements and regulations AllSaints must adhere to specific shipping restrictions. We are unable to ship exotic skins outside the EU. In addition, we are required by EU regulation to obtain a CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora) permit before items made from exotic skins can be shipped. This may cause a delay in processing your order. For further information, please contact Customer Experience.

FRAGRANCES:

We are unable to ship orders containing AllSaints fragrance by air transportation. International, Canadian and some Next Day destinations will be excluded. Please enter a UK or US mainland shipping address to checkout successfully. Please note for the UK this excludes Northern Ireland and Channels Islands. You will be restricted at the checkout if you enter an overseas address.

EUROPEAN AND INTERNATIONAL COUNTRIES:

We ship to selected European and International countries available in the drop down list at check out. We are working to update our logistics network to offer more shipping destinations.