DELIVERY

Free Delivery on all UK orders over £150 & free UK returns.

Premium shipping options available in the UK. Selected European & International Delivery available.



£4.95 or free for orders over £150 and Amazon Prime members.

  • Monday to Friday service delivered between 8am and 8pm excluding weekends and bank holidays.
  • Orders placed before 2pm Monday to Thursday will be delivered next business day.
  • Orders placed between 2pm on Thursday and 2pm Saturday will be delivered on Monday.
  • Orders placed after 2pm Saturday will be delivered on Tuesday.



  • £3.95 or free for orders over £150.

  • Monday to Friday service delivered between 8am and 8pm excluding weekends and bank holidays.
  • Orders delivered within 5-7 working days, outlying areas may take longer.
  • All orders on a standard service are delivered by DPD.
  • Orders to Channel Islands: UK VAT will not be charged, however our global selling price will remain the same.


  • £9.95 for all orders.

  • Delivery between 8am-5pm, excluding public holidays.
  • Order up until 2pm Friday for our Saturday delivery service for UK and Northern Ireland.
  • Orders placed after 2pm Friday will be delivered the following Saturday.
  • DPD will deliver orders placed up until 2pm on Friday for our Saturday service.



  • £9.95 for all orders.

  • Delivery between 8am-5pm, excluding public holidays.
  • Orders placed before 2pm on Saturday will be delivered on Sunday.
  • Orders placed after 2pm on Saturday will be delivered the following Sunday.


  • £19.95 or free for orders over £250.

  • We ship to European destinations outside of the EU on a Delivery Duty Unpaid (DDU) basis. Prices are exclusive of all taxes and duties. UK VAT is not charged.
  • Orders are delivered Monday to Friday between 9am-5pm excluding weekends and public holidays.
  • Orders will arrive within 5-10 working days, outlying areas may take longer.
  • To ship to destinations within the EU please shop on our EU, DE, FR websites.
  • To ship to Republic of Ireland, please shop on our IE website.


  • £24.95 or free for orders over £300.

  • Monday to Friday service delivered between 9am-5pm excluding weekends and public holidays.
  • Orders will arrive within 7-14 working days, outlying areas may take longer.
  • We ship outside of the EU on a Delivery Duty Unpaid (DDU) basis. Prices are exclusive of all taxes and duties. UK VAT is not charged. Please contact your local customs office for further details regarding current tax and customs rates as well as any shipping restrictions to be aware of.
  • Please note the International returns are not free, and we do not include a free return label for international shipments. You can return your order using any trackable postal service and you'll need to cover the postage costs yourself. Please find further details on how to return your international order in our returns section.
  • We ship to the following International countries from our UK Distribution Centre: Australia, Bahrain, Canada, Dutch Caribbean, India, Israel, Kuwait, New Zealand, Norfolk Island, Oman, Qatar, Russia, Saudi Arabia, Singapore, South Africa, Turkey, United Arab Emirates, United States.


  • DHL ON DEMAND INFLIGHT OPTIONS:

    AllSaints offer On Demand Delivery service (ODD) via our shipping partner DHL for International delivery destinations. The service allows you to have complete control over your shipment while it is on its way to you, giving you the option to make changes online based on your individual requirements. Enter your mobile number and email a at checkout to receive an SMS notification after your order has been dispatched. Simply follow the link provided and choose from a range of options such as:

  • Deliver my package on Another Day: Scheduled delivery.
  • Deliver my package to Another Address: Alternate Delivery to work or family.
  • Deliver my Package at a Safe Place: Authorise Shipment Release.
  • Deliver my package with Neighbour: Leave with neighbour, reception or guard.
  • Deliver my package at a DHL Service Point: Hold for Collection.
  • Request my Hold My Package: Vacation hold safekeeping up to 30 days.
  • Advanced Duty Collection: Pre pay your custom charges prior to delivery.


  • AUSTRALIA

    From 1 July 2018, Australian Goods and Services Tax will be included in the product price for all transactions where you pay AUD $1,000 or less for your basket.

    For deliveries to Australia over the value of AUD $1,000, we operate on a DDU (Delivered Duty Unpaid) basis. This means that:

  • Product prices for such destinations are exclusive of all taxes and duties, including UK VAT;
  • You will be responsible for payment of any customs clearance expenses, import duties, sales taxes, brokerage fees and any other similar charges or fees imposed by the customs authorities of the destination country. Payment of these will be necessary in order to release your Items from customs on arrival. Please note that we have no control over these charges and cannot predict their amount or offer a refund in the event that you are unable or unwilling to pay these charges;
  • You are responsible for providing any information required by the customs authorities of the destination country to ensure the Goods are cleared. We recommend you contact the customs authorities of the destination country to determine a landed cost price for the Items prior to placing an order and what information will be required to obtain release of the Items from customs.


  • GULF COOPERATION COUNCIL COUNTRIES

    DHL carry our deliveries to Gulf Cooperation Council destinations, you'll receive a tracking number once your order leaves our distribution centre for use on the DHL website.

    DHL deliver to PO Box addresses in the Gulf Cooperation Council countries. It is essential for successful delivery that a valid contact name and consignee telephone number is provided.

    Please contact your local customs office for information regarding current tax rates.


    A copy of the following documents must be provided to DHL when shipments arrive to the following destinations: (a) Saudi Arabia - Saudi National ID or valid resident permit (Iqama), (b) Bahrain - Civil Population Registration (CPR or ID Card) (c) Qatar - Qatar Identification Number (QID)



    RUSSIA

    The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each customer within a one month period.

    We recommend that you keep track of the orders you place, as in a small number of areas in Russia, if you exceed the monthly import threshold amount, your purchase will be sent back to us. For more information please contact your local customs office. Our shipping partner will contact you via SMS message or email and ask you to provide necessary documentation.

  • A copy of your passport
  • A passenger declaration - please collect from your local customs office
  • A copy of your order confirmation
  • A power of attorney signed by the importer electronically on the web-portal
  • A copy of proof of payment - i.e. a bank statement
  • The original importers guarantee letter.


  • THE AMERICAS

    We no longer ship to South America and Mexico from our UK or EU websites. Please visit us.allsaints.com where you can take advantage of regional shipping options and pay in USD($). For orders to Mexico if your order contains footwear, you must hire a licensed broker to clear customs.

    Although we do ship to North America and Canada from our UK and EU site, please note that we ship on a DDU basis (Delivered Duty Unpaid), international returns are not free and the cost is the customers responsibility, also you will not be able to return your orders cross regionally in a stand alone store in the US or Canada. We advise you to shop on our US website us.allsaints.com or Canadian website ca.allsaints.com for a better local experience.



    TURKEY

    No duty will be charged for orders under €75. Our courier will contact you for this information once your order arrives in Turkey.

    Please note there are shipping restrictions on furs. Contact your local customs office for further details. High value parcels may be delayed for additional checks at customs. For orders over €75, you will be asked to provide one of the below:

  • TR ID number (if you are a Turkish citizen)
  • VAT number (for deliveries to a company address)
  • Passport number (non-residents)


  • ISRAEL

    All Israeli postcodes must now be seven digits. To avoid any possible delays, make sure your postcode is entered correctly when placing your order. Check your postcode.


    DELIVERY TO PO BOX:

    DHL deliver to PO Boxes in the following countries: Bahrain, Iran, Iraq, Jordan, Kuwait, Oman, Qatar, United Arab Emirates. It is essential for successful delivery that a valid contact name and consignee telephone number is provided.


    DELIVERY TO BFPO:

    DPD will ship BFPO orders to RAF Northolt for distribution within the internal network which may be subject to delays. Please be sure to include your full name and personnel information at checkout.


    UK ORDERS:

    For your security DPD do not currently deliver to PO Boxes, Amazon Lockers, or Packstations. Please click to download YourDPD App in order to set your own personal delivery preferences.


    INTERNATIONAL ORDERS:

    You’ll receive an SMS and email notification after your order has been dispatched, follow the link provided and choose from a range of flexible delivery options.



    In order to offer a premium courier service DPD will ship all UK orders and multiple shipping partners will ship to European and international destinations. Exclusions apply.


    Please find our delivery services below:

  • UK Next Business Day
  • UK Saturday
  • UK Sunday
  • UK Standard
  • Europe & International


  • TRACKING YOUR ORDER:

    Once your order has been dispatched, we’ll email you a tracking number so you can follow your order.

    UK ORDERS:

    DPD provides a 1 hour time slot for estimated arrival by SMS and email. You’ll be able to select other ‘in flight’ options for your convenience.

    We recommend for you to use the YourDPD App to manage deliveries proactively and select delivery preferences to prevent issues with the delivery of your parcel.

    If you are unavailable at the time of delivery and have not selected a delivery preference, your parcel will be left safe as default or left with a neighbour. DPD will attempt the next working day if unable to successfully deliver.

    Contact-free delivery is now standard process for all UK domestic deliveries and includes photo capture proof of delivery. Customers will not be asked to sign for their parcels and the DPD drivers will take a photo of the parcel as proof of delivery.

    For more informations on DPD delivery, watch the video below:
     
     


    INTERNATIONAL ORDERS:

    We ship with multiple courier partners to European and International destinations.

    You’ll receive an SMS and email notification once your order has been dispatched, follow the link provided and choose from a range of flexible delivery options.

    Please note inflight options vary per region and courier partner. Ensure you enter your mobile number at checkout to receive an SMS.

    If your order is shipped via DHL, you can utilise the DHL ON DEMAND DELIVERY in flight delivery options:

  • Deliver my package on Another Day: Scheduled delivery.
  • Deliver my package to Another Address: Alternate Delivery to work or family.
  • Deliver my Package at a Safe Place: Authorise Shipment Release.
  • Deliver my package with Neighbour: Leave with neighbour, reception or guard.
  • Deliver my package at a DHL Service Point: Hold for Collection.
  • Request my Hold My Package: Vacation hold safekeeping up to 30 days.
  • Advanced Duty Collection: Pre pay your custom charges prior to delivery for International and Non EU deliveries shipped Delivery Duty Unpaid.


  • Our shipping partners will leave a card so you know which neighbour your parcel has been delivered to. We’re currently unable to ship to collections points such as Amazon lockers and Collect Plus.


    FOR DELIVERIES WITHIN THE EU:

    We operate on a Delivered Duty Paid basis. This means that all import taxes and duties, as well as applicable VAT, will be included in the price of the goods in your order. Orders placed on www.allsaints.ie, will be fulfilled by All Saints Retail Ltd, Ireland and Orders placed on www.allsaints.eu, fr.allsaints.com and de.allsaints.com will be fulfilled by AllSaints Netherlands BV.

    To avoid tax and duty charges for returns please mark your parcel as ‘returned goods’ and provide your courier with the order number, outbound tracking number, airway bill and commercial invoice and note this on the top of the parcel to demonstrate it's a return purchase to Allsaints. Please note that failure to return your parcel with this information will result in delays in your return being processed, additional charges or your parcel may be returned to you.

    Please see our Returns Policy here. You can return your order using any trackable postal service and you'll need to cover the postage costs yourself.


    DELIVERIES OUTSIDE THE EU (including the Channel Islands, excluding Australia):

    We operate on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order. UK VAT will not be charged for international orders.

    These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.

    We are unable to refund additional tax and duty customs charges for European countries outside the EU. Please note that failure to return your parcel with this information will results in delays in your return being processed and may also result in additional charges from your chosen return courier.


    DELIVERIES TO AUSTRALIA

    From 1 July 2018, Australian Goods and Services Tax will be included in the product price for all transactions where you pay AUD $1,000 or less for your basket.

    For deliveries to Australia over the value of AUD $1,000, we operate on a DDU (Delivered Duty Unpaid) basis. This means that:

  • Product prices for such destinations are exclusive of all taxes and duties, including UK VAT;
  • You will be responsible for payment of any customs clearance expenses, import duties, sales taxes, brokerage fees and any other similar charges or fees imposed by the customs authorities of the destination country. Payment of these will be necessary in order to release your Items from customs on arrival. Please note that we have no control over these charges and cannot predict their amount or offer a refund in the event that you are unable or unwilling to pay these charges;
  • You are responsible for providing any information required by the customs authorities of the destination country to ensure the Goods are cleared. We recommend you contact the customs authorities of the destination country to determine a landed cost price for the Items prior to placing an order and what information will be required to obtain release of the Items from customs.


  • Once you enter your shipping address at checkout, we will present the delivery services available to you based on your location.


    EXCLUSIONS

    UK NEXT BUSINESS DAY, SATURDAY & SUNDAY SERVICES:

    Delivery to these post codes may take 2-4 business days. AB31 - AB35, AB36 - AB38, AB41 - AB54, AB55 - AB56, BT1-94 (Sunday service), FK17 - FK21, G83-G84, GY9, HS1 - HS9, IM, IV, JE, KA27, KA28, KW0 - KW14, KW15 - KW17, PA20, PA78, PH15 - PH18, PH19 - PH29, PH32 - PH33, PH45 - PH48, PH30 - PH31, PH34 - PH44, PH49 - PH99, TR21-25, ZE, BFPO.



    STORE SOURCED ITEMS:

    Store sourced Items will be delivered separately within 3-5 working days, including Amazon and Amazon Prime orders. Please allow an additional 4 days for international delivery. You will be advised if an item is coming from a store during the checkout process.

    Orders with multiple items may be dispatched from both our distribution centre and an AllSaints store. You will receive a separate dispatch confirmation email and tracking number for each shipment.

    Delivery from our distribution centre will be under the service you selected.



    RESTRICTIONS

    DELIVERY TO RUSSIA:

    UPS are able to ship to the following locations in Russia only. Any locations not listed are undeliverable by UPS.

    Moscow (including postcodes 140000-144012 in Moscow Oblast), Nizhniy Novgorod (including Nizhegorodskaya Oblast), Krasnodar (including Krsnodar Oblast), Novorossiysk, Sochi, Stavropol (including Stavropol Oblast), St. Petersburg (including Leningrad oblast), Khabarovsk (including Khabarovsk Oblast), Blagoveschensk and Vladivostok.

    Arkhangelsk, Astrakhan, Belgorod, Bryansk, Chelyabinsk, Chita, Irkutsk, Ivanovo, Izhevsk, Kaluga, Kazan, Kemerovo, Kostroma, Krasnoyarsk, Lipetsk, Murmansk, Naberezhyne Chelny, Novgorod, Novokuznetsk, Novosibirsk, Novy Urengoy, Omsk, Orel, Orenburg, Perm, Pskov, Pyatigorsk, Rostov-on-Don, Ryazan, Samara, Saratov, Smolensk, Surgut, Tambov, Togliatti, Tuapse, Tula, Tver, Tyumen, Ufa, Ulyanovsk, Vladimir, Volgograd, Voronezh, Vyborg, Yaroslavl and Yekaterinburg.


    EXOTIC SKINS:

    Due to international trading agreements and regulations AllSaints must adhere to specific shipping restrictions. We are unable to ship exotic skins outside the EU. In addition, we are required by EU regulation to obtain a CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora) permit before items made from exotic skins can be shipped. This may cause a delay in processing your order. For further information, please contact Customer Experience.


    FRAGRANCES:

    We are unable to ship orders containing AllSaints fragrance by air transportation. International, Canadian and some Next Day destinations will be excluded. Please enter a UK or US mainland shipping address to checkout successfully. Please note for the UK this excludes Northern Ireland and Channels Islands. You will be restricted at the checkout if you enter an overseas address.


    EUROPEAN AND INTERNATIONAL COUNTRIES:

    We ship to selected European and International countries available in the drop down list at check out. We are working to update our logistics network to offer more shipping destinations.



    For returns information, please see the full Returns section here.

    You can also find our full FAQs section here.