Returns | ALLSAINTS
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Returns

Returns are easy with Global-e, simply click on the link below to start your return using the Global-e portal. We do not offer an exchange service for Global-e orders and all returns will be refunded. Online orders can only be returned online and cannot be returned in any of our AllSaints stores.

Click here to start your online return.

You may be charged a return fee, which will vary depending on your location. The total return fee will be displayed in the Global-e portal before you complete your return. This will be deducted from your total refund.

To provide extra peace of mind, we’ve extended our 28 day returns period for the holiday and gifting season.

  • Items bought online between 1st November 2022 and 11th December 2022 can be returned until 9th January 2023 using the Global-e portal here.
  • Purchases made after 11th December 2022 fall under our 28 day return policy.

  • Please see specific terms below.

    Mainline stores
  • Gift purchases bought in an AllSaints mainline store between 1st November 2022 and 11th December 2022 can be returned until 9th January 2023 for an exchange, gift card or a refund to the original form of payment with proof of purchase. Excludes outlets and concessions.
  • Purchases after 11th December 2022 fall under our 28 day return policy.
  • Please note that online orders cannot be returned to stores

  • Outlet stores
  • Gift purchases bought in an AllSaints Outlet store between 1st November 2022 and 11th December 2022 can be returned until 9th January 2023 at an outlet store for an exchange only. We are unable to refund outlet store purchases.
  • Purchases after 11th December 2022 fall under our 28 day return policy.
  • Please note that online orders and purchases from mainline stores cannot be returned or exchanged in concession and physical outlet stores.

  • Department store concessions
  • The AllSaints Holiday Return Policy will not be applicable to purchases made in AllSaints concessions in department stores.
  • Purchases made in department store concessions should be returned or exchanged in accordance with the department store's own returns policy.
  • Please note AllSaints online orders cannot be returned or exchanged in department store concessions.

  • Returns Cost
    Austria 10 EUR
    Belgium 10 EUR
    Bulgaria 20 BGN
    Canada 15 CAD
    Croatia 80 HRK
    Cyprus 10 EUR
    Czech Republic 250 CZK
    Denmark 80 DKK
    Estonia 10 EUR
    Finland 10 EUR
    France 10 EUR
    Germany 10 EUR
    Greece 10 EUR
    Hungary 4,000 HUF
    Ireland 10 EUR
    Italy 10 EUR
    Latvia 10 EUR
    Lithuania 10 EUR
    Luxembourg 10 EUR
    Malta 10 EUR
    Mexico 310 MXN
    Netherlands 10 EUR
    Poland 50 PLN
    Portugal 10 EUR
    Romania 50 RON
    Slovakia 10 EUR
    Slovenia 10 EUR
    Spain 10 EUR
    Sweden 110 SEK

    *For all other countries, returns costs are fully payable and calculated at the returns process

  • We’re happy to receive your return within 28 days of receiving your order for a refund back to your original form of payment.
  • Items received outside of our 28 days return period will be returned to you. All items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached.
  • Please note, any faulty items returned to us will be subject to an inspection to confirm a manufacturing fault.
  • If you are returning a faulty or misdescribed item, please contact Global-e Customer Service who will arrange a free return. Please note, any faulty items returned will be subject to an inspection to confirm a manufacturing fault.
  • We do not offer an exchange service for Global-e orders and all returns will be refunded to your original form of payment.
  • We monitor the number of returns made by customers. Unusual activity and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your AllSaints account.
  • Fragrance: For health and hygiene reasons we cannot exchange or refund fragrances once the original packaging and cellophane wrap has been opened.
  • Face masks: For health and hygiene reasons we are unable to exchange or refund face masks unless they are faulty.
  • Swimwear and underwear: For health and hygiene reasons, swimwear and underwear must be unused with the tags and hygiene seals intact, in the original packaging, unless they are faulty.
  • Handbags: To return your handbag please wrap carefully in the original dust bag to prevent any damage during shipping. When examining your handbag please be mindful not to scratch or mark the product.
  • Footwear: Please ensure you package your footwear carefully in the original shoe box to prevent any damage during shipping. When examining your footwear please be mindful not to scratch or mark the product.
  • Jewellery: For health and hygiene reasons we are unable to exchange or refund pierced earrings unless they are faulty.
  • All other jewellery must be unused and returned in resalable condition.
  • Cancellation: If you are a European customer, you may cancel your order and return any item to us in accordance with the Consumer Contracts Regulations 2013. Please see our Terms and Conditions for further details.

  • Online Refunds

    Once your return has been processed and you have received your Refund Confirmation email, please allow 5-10 business days for the refund to reflect in your available funds. This can vary depending on your bank and payment method. You will be refunded via your original form of payment. Please contact Global-e Customer Service if you have any refund queries.

    Please note that online orders placed on our Rest of World website and fulfilled by Global-e, can only be returned online via the Global-e portal here and cannot be returned or exchanged in any of our AllSaints stores.

    If you suspect that your order has been lost in transit, please contact Global-e Customer Service team.

    We will claim the VAT paid upon import in countries where Global-e is registered as a foreign seller. For unregistered countries we will not be able to claim this.

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