Returns are easy with Global-e, simply click on the link below to start your return using the Global-e portal. We do not offer an exchange service for Global-e orders and all returns will be refunded. Online orders can only be returned online and cannot be returned in any of our AllSaints stores.
Click here to start your online return.
You may be charged a return fee, which will vary depending on your location. The total return fee will be displayed in the Global-e portal before you complete your return. This will be deducted from your total refund.
For applicable countries: if you return your purchase please contact your local customs authorities with your invoice to reclaim any relevant taxes and duties if applicable.
European Union, Mexico, Switzerland, Norway, Australia and New Zealand: taxes and duties will be refunded if you return your purchase.
Canada: Duties will be refunded if you return your purchase but sales tax will not. Please request a B3 form, invoice and any other required proof of payment from Global-e to reclaim any sales tax from your local authorities.
|Czech Republic||250 CZK|
*For all other countries, returns costs are fully payable and calculated at the returns process
Once your return has been processed and you have received your Refund Confirmation email, please allow 5-10 business days for the refund to reflect in your available funds. This can vary depending on your bank and payment method. You will be refunded via your original form of payment. Please contact Global-e Customer Service if you have any refund queries.
Please note that online orders placed on our Rest of World website and fulfilled by Global-e, can only be returned online via the Global-e portal here and cannot be returned or exchanged in any of our AllSaints stores.
If you suspect that your order has been lost in transit, please contact the Global-e Customer Service team.
We will claim the VAT paid upon import in countries where Global-e is registered as a foreign seller. For unregistered countries we will not be able to claim this.