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DELIVERY

Fast and free: FREE Next Day on all UK orders over £200.

Our UK Courier

In order to offer our customers a premium courier service with a choice of delivery options, DPD deliver all of our UK orders, and provide a 1 hour time slot for estimated arrival by SMS and email.

We offer the following delivery services:

  • 10am next day service: DPD will deliver orders placed up until 5pm for our Next Day 10am service, delivered Monday to Friday, excluding weekends.
  • 12 noon next day service: DPD will deliver orders placed up until 5pm for our Next Day 12 noon service, delivered Monday to Friday, excluding weekends.
  • Next Day Service: DPD will deliver orders placed up until 5pm for our Next Day service, delivered Monday to Friday, excluding weekends.
  • 10am Saturday Service: DPD will deliver orders placed up until 5pm on Friday for our Saturday 10am service.
  • 12 noon Saturday Service: DPD will deliver orders placed up until 5pm on Friday for our Saturday 12 noon service.
  • Saturday Service: DPD will deliver orders placed up until 5pm on Friday for our Saturday service.
  • Sunday Service: DPD will deliver orders placed up until 3pm on Saturday for our Sunday service.
  • Standard Service: All orders on a standard service are delivered by DPD.

Once your parcel is shipped we’ll email you a tracking number so you can follow your order at www.dpd.co.uk

You’ll be able to select other ‘in flight’ options including:

  • leave with a neighbour
  • leave in a ‘safe place’
  • collect from the depot
  • arrange for a different delivery day
  • collect from store

  • Exclusions apply to the following postcodes:

  • Next Day Exclusions: AB31-38, 41-56, G83, GY9, FK17-21, HS1-9, IM1-9, IV1-56, KA27-28, KW1-17, PA20-80, PH15-50, TR21-25, ZE1-3.
  • Saturday Service Exclusions AB31-38, 41-56, G83, GY1-9, JE1-3, FK17-21, HS1-9, IM1-9, IV1-56,
  • KA27-28, KW1-17, PA20-80, PH15-50, TR21-25, ZE1-3
  • Sunday Service Exclusions: AB31-38, 41-56, BT1-94, G83, GY1-9, JE1-3, FK17-21, HS1-9, IM1-9, IV1-56, KA27-28, KW1-17, PA20-80, PH15-50, TR21-25, ZE1-3

  • UK Next Business Day Delivery

    Our DPD Next day delivery service is free on all UK orders over £200. For orders under £200 delivery is £4.95

    Order before 5pm for next day delivery for UK and Northern Ireland, delivered Monday to Friday excluding weekends.

  • Orders placed between 5pm Thursday and 3pm Saturday will be delivered on Monday.
  • Orders after 3pm on Saturday and before 5pm on Monday and you'll receive your order on Tuesday.
  • If your delivery date falls on a public holiday your order will be delivered on the next working day.
  • Once your parcel is shipped we’ll email you a tracking number so you can follow your order at www.dpd.co.uk
  • DPD will provide a 1 hour time slot for estimated arrival by SMS and email.
  • Your order will arrive between approximately 7.30am and 6.00pm.

  • You’ll be able to select other ‘in flight’ options including:

  • leave with a neighbour
  • leave in a ‘safe place’
  • collect from the depot
  • arrange for a different delivery day
  • collect from shop

  • Exclusions apply to the following postcodes: AB31-38, 41-56, G83, GY9, FK17-21, HS1-9, IM1-9, IV1-56, KA27-28, KW1-17, PA20-80, PH15-50, TR21-25, ZE1-3, BFPO. Delivery to these postcodes may take up to 4 working days.KA27-28, KW1-17, PA20-80, PH15-50, TR21-25, ZE1-3, BFPO. Delivery to these postcodes may take up to 4 working days.

    Amazon Prime members can benefit from Free Next Day delivery with no minimum spend for UK orders.

    DPD 10am Next Business Day Service

    Our DPD 10am next day service is £9.95 for all orders

    DPD will deliver orders placed up until 5pm for our Next Day 10am service, delivered Monday to Friday excluding weekends.

  • Order before 5pm, Monday to Thursday and you'll receive your order by 10am the next day.
  • Order after 5pm on Thursday and before 5pm on Saturday and you'll receive your order by 10am the following Monday.
  • Order after 5pm on Saturday and before 4pm on Monday and you'll receive your order by 10am on Tuesday.
  • If your delivery date falls on a public holiday your order will be delivered on the next working day.

  • You'll be able to select other 'in flight' options including:

  • leave with a neighbour
  • leave in a 'safe place'
  • collect from the depot
  • arrange for a different delivery day
  • collect from shop
  • Exclusions apply to the following postcodes: AB31-38, 41-56, G83, GY9, FK17-21, HS1-9, IM1-9, IV1-56, KA27-28, KW1-17, PA20-80, PH15-50, TR21-25, ZE1-3, BFPO. Delivery to these postcodes may take up to 4 working days.


    DPD 12 Noon Next Business Day Service

    Our DPD 12 noon next day service is £9.95 for all orders.

    DPD will deliver orders placed up until 5pm for our Next Day 12 noon service, delivered Monday to Friday excluding weekends.

  • Order before 5pm, Monday to Thursday and you'll receive your order by 12 noon the next day.
  • Order after 5pm on Thursday and before 5pm on Saturday and you'll receive your order by 12 noon the following Monday.
  • Order after 5pm on Saturday and before 5pm on Monday and you'll receive your order by 12 noon on Tuesday.
  • If your delivery date falls on a public holiday your order will be delivered on the next working day.

  • You'll be able to select other 'in flight' options including:

  • leave with a neighbour
  • leave in a 'safe place'
  • collect from the depot
  • arrange for a different delivery day
  • collect from shop
  • Exclusions apply to the following postcodes: AB31-38, 41-56, G83, GY9, FK17-21, HS1-9, IM1-9, IV1-56, KA27-28, KW1-17, PA20-80, PH15-50, TR21-25, ZE1-3, BFPO. Delivery to these postcodes may take up to 4 working days.

    UK Standard Delivery

    Standard Delivery is free for UK orders over £200.00 and £2.95 for UK orders under £200.00.

    You'll receive your order within 2 working days, delivered Monday to Friday excluding weekends. Outlying areas may take longer.

  • All orders on a standard service are delivered by DPD.
  • Once your parcel is shipped we’ll email you a tracking number so you can follow your order at www.dpd.co.uk
  • DPD will provide a 1 hour time slot for estimated arrival by SMS and email.
  • Your order will arrive between 7.30am and 6.00pm.

  • You’ll be able to select other ‘in flight’ options including:

  • leave with a neighbour
  • leave in a ‘safe place’
  • collect from the depot
  • arrange for a different delivery day
  • collect from shop
  • UK Saturday Delivery

    Saturday Delivery in the UK is £9.95 for all orders.

    DPD will deliver orders placed up until 5pm on Friday for our Saturday service.

  • Order up until 5pm Friday for our Saturday delivery service for UK and Northern Ireland.
  • Orders placed after 5pm Friday will be delivered the following Saturday.
  • Once your parcel is shipped we’ll email you a tracking number so you can follow your order at www.dpd.co.uk
  • DPD will provide a 1 hour time slot for estimated arrival by SMS and email.
  • Your order will arrive between approximately 7.30am and 6.00pm.

  • You’ll be able to select other ‘in flight’ options including:

  • leave with a neighbour
  • leave in a ‘safe place’
  • collect from the depot
  • arrange for a different delivery day
  • collect from shop

  • Exclusions apply to the following postcodes: AB31-38, 41-56, G83, GY1-9, JE1-3, FK17-21, HS1-9, IM1-9, IV1-56, KA27-28, KW1-17, PA20-80, PH15-50, TR21-25, ZE1-3, BFPO. Delivery to these postcodes may take up to 4 working days.

    UK SATURDAY 10AM DELIVERY

    Our Saturday 10am service is £9.95 for all orders.

    DPD will deliver orders placed up until 5pm on Friday for our Saturday 10am service.

  • Order before 5pm, Monday to Friday and you'll receive your order by 10am Saturday.
  • Order after 5pm on Friday and before 5pm on Saturday and you'll receive your order the following Saturday.
  • If your delivery date falls on a public holiday your order will be delivered the following Saturday.
  • Your order will arrive between approximately 7.30am and 6.00pm.

  • You’ll be able to select other ‘in flight’ options including:

  • leave with a neighbour
  • leave in a ‘safe place’
  • collect from the depot
  • arrange for a different delivery day
  • collect from shop

  • Exclusions apply to the following postcodes: AB31-38, 41-56, G83, GY1-9, JE1-3, FK17-21, HS1-9, IM1-9, IV1-56, KA27-28, KW1-17, PA20-80, PH15-50, TR21-25, ZE1-3, BFPO. Delivery to these postcodes may take up to 4 working days.


    UK Saturday 12 Noon Delivery

    Our Saturday 12 noon service is £9.95 for all orders.

    DPD will deliver orders placed up until 5pm on Friday for our Saturday 12 noon service.

  • Order before 5pm, Monday to Friday and you'll receive your order by 12 noon Saturday.
  • Order after 5pm on Friday and before 5pm on Saturday and you'll receive your order the following Saturday.
  • If your delivery date falls on a public holiday your order will be delivered the following Saturday.
  • Your order will arrive between approximately 7.30am and 6.00pm.

  • You’ll be able to select other ‘in flight’ options including:

  • leave with a neighbour
  • leave in a ‘safe place’
  • collect from the depot
  • arrange for a different delivery day
  • collect from shop

  • Exclusions apply to the following postcodes: AB31-38, 41-56, G83, GY1-9, JE1-3, FK17-21, HS1-9, IM1-9, IV1-56, KA27-28, KW1-17, PA20-80, PH15-50, TR21-25, ZE1-3, BFPO. Delivery to these postcodes may take up to 4 working days.

    UK Sunday Delivery

    Sunday delivery in the UK is £9.95 for all orders.

    DPD will deliver orders placed up until 3pm on Saturday for our Sunday service.

  • Order after 3pm on Saturday and you'll receive your order the following Sunday.
  • If your delivery date falls on a public holiday your order will be delivered the following Saturday.
  • Once your parcel is shipped we’ll email you a tracking number so you can follow your order at www.dpd.co.uk
  • DPD will provide a 1 hour time slot for estimated arrival by SMS and email.

  • You’ll be able to select other ‘in flight’ options including:

  • leave with a neighbour
  • leave in a ‘safe place’
  • collect from the depot
  • arrange for a different delivery day
  • collect from shop

  • Exclusions apply to the following postcodes: AB31-38, 41-56, BT1-94, G83, GY1-9, JE1-3, FK17-21, HS1-9, IM1-9, IV1-56, KA27-28, KW1-17, PA20-80, PH15-50, TR21-25, ZE1-3, BFPO.

    Delivery to Channel Islands

    We ship our orders to the Channel Islands on a Delivered Duty Unpaid (DDU) basis with our shipping partner DPD. Your order will arrive within 3-5 working days.

    Product prices are exclusive of all taxes and duties, including UK VAT and any additional charges are the responsibility of the customer and need to paid on delivery of your order.

    VAT will not be charged, however our global selling price will remain the same, including to the Channel Islands. VAT cannot refunded for online orders.

    To return your order, you can create a trackable freepost label through Royal Mail’s Online Returns Portal.

    Apply the Royal Mail freepost label to the front of the parcel and drop off at your nearest Post Office and send to:

    AllSaints Website Returns
    Unit 6, New Hythe Business Park
    Bellingham Way
    Larkfield, Aylesford
    ME20 6SQ
    United Kingdom

    Please keep your postage receipt for your own security. If you didn’t receive a return form you can include a written note with your name, order number and request instead.

    Please contact the Customer Experience team on +44 (0) 344 980 22 11 if Royal Mail do not accept your parcel due to size or weight restrictions and a stylist will be happy to help you.

    DELIVERY TO EUROPE EXCLUDING SWITZERLAND

    We offer free Standard Delivery to the following European countries for orders over £200/€200, for orders under £200/€200 delivery is £2.95 /€3.95:

    Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

    DPD carries our European deliveries, and you'll receive a tracking number once your order leaves our distribution centre for use on the DPD website.

    Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 3 to 5 working days after placing your order. Working days do not include weekends or public holidays.

    DELIVERY TO SWITZERLAND

    We offer free Standard Delivery to Switzerland for orders over £200/€200, for orders under £200/€200 delivery is £2.95/€3.95.

    UPS carries our deliveries to Switzerland, and you'll receive a tracking number once your order leaves our distribution centre for use on the UPS website.

    We ship to Switzerland on a Delivery Duty Unpaid (DDU) basis. This means prices are exclusive of all taxes and duties, including UK VAT. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information.

    Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 3 to 5 working days after placing your order. Working days do not include weekends or public holidays.

    DELIVERY TO RUSSIA

    Shipments to Russia are subject to customs clearance and import thresholds; as a result delays may occur.

    We use UPS for deliveries to Russia and ship DDU (delivery duty unpaid). UPS will contact you via SMS message or email and ask you to provide documentation through the UPS web-portal https://ups-broker.ru/login including:

    A copy of your passport

  • A passenger declaration - please collect from your local customs office
  • A copy of your order confirmation
  • A power of attorney signed by the importer electronically on the web-portal
  • A copy of proof of payment - i.e. a bank statement
  • The original importers guarantee letter

  • You may be asked to pay tax and duties to release your order if the customs value of the order exceeds the equivalent of €200.

    According to the Russian customs legislation, the private individual can receive multiple shipments to the total value of €1000 maximum and/or maximum total weight 31 kg, during one calendar month without incurring tax and duties for customs clearance.


    ДОСТАВКА В РОСCИЮ

    Доставка в Россию подлежит таможенным сборам и обложению ввозной пошлины за импорт товаров. В результате необходимых сборов, доставка может вызвать задержки.

    Доставка в Россию осуществляется нашим международным курьером UPS на условиях доставки без оплаты пошлины. После того, как товар успешно доставлен, получатель несёт ответственность за возможные риски и расходы по доставке товара (налоги, пошлины и т.д.). Стоимость всех услуг определяется в соответствии с тарифами таможенного представителя.

    UPS свяжется с Вами через СМС-сообщение или электронную почту, с запросом предоставить документацию необходимую для таможенного оформления товара. Для того, чтобы предоставить документы, пожалуйста зайдите на онлайн-портал UPS https://ups-broker.ru/login.

    Список необходимых документов:
  • Копия Вашего паспорта
  • Пассажирская таможенная декларация – предоставлена вашим местным таможенным представителем
  • Копия коммерческого инвойса и подтверждение заказа (содержащего точное описание товара)
  • Доверенность, подписанная импортёром в электронном виде на веб-портале
  • Копия подтверждения оплаты (выписка с банковского счета)
  • Оригинал письма, подтверждающий гарантию импортёра

  • Товары, стоимость которых (включая транспортные расходы) превышает эквивалент €200, подлежат процедуре индивидуального таможенного декларирования. Согласно Российскому таможенному законодательству, Ваш товар не будет облагаться налогом, если стоимость импортируемых товаров за один календарный месяц не превышает суммарной стоимости в которых (включая транспортные расходы) превышает эквивалент €1000 и веса 31 кг.

    В случае возникновения вопросов по поводу таможенных сборов, пожалуйста свяжитесь со своим местным таможенным представителем для более точной информации.

    Delivery to China

    We ship our orders to Mainland China Delivered Duty Unpaid (DDU) with UPS. In line with the required customs clearance procedure you will be charged VAT, DUTY and a Brokerage Fee.

    These charges vary across each gateway and VAT/DUTY are calculated based on the type of goods, the value of goods and the cost of transportation.

    Please note smaller orders of lesser value may incur lower VAT and DUTY charges. Business to customer (B2C) orders over £100/$147 needs to be received via brokerage and are subject to formal customs clearance fees. UPS will undertake all customs clearance procedures on behalf of the customer and facilitate appointing an export broker. As the importer of record you may need to provide identification and order details to UPS in order to receive your order.


    送递到中国境内

    所有到中国大陆境内的订单会以未完税方式由UPS送递。根据既定程序,你需要缴付增值税丶关税及代理费。

    这些费用由不同关口作出调节,增值税及关税根据货品种类丶货品价增及送递费用计算。

    价值较低的货品会引起较低的增值税。超过£100/$147的商家对客户订单需要以进出口贸易公司代理收件,并将被收取正式的商品费用。UPS会帮助顾客处理所有清关手续,以及帮助指定代理。你可能需要提供身份证明或订单详情给UPS作为进口者记录,才能成功接收包裹。

    International Shipping

    We offer free International Shipping to the following countries on all orders over £250/€250, for orders under £250/€250 delivery is £14.95 /€14.95:

    Afghanistan, Argentina, Aruba, Australia, Bahamas, Bahrain, Barbados, Canada, Chile, China, Colombia, Egypt, Faroe Islands, Gibraltar, Hong Kong, India, Indonesia, Israel, Japan, Kuwait, Malaysia, Martinique, Mauritius, Mexico, Morocco, New Zealand, Qatar, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, Tunisia, United Arab Emirates, United States, Vietnam.

    UPS carries our International deliveries, and you'll receive a tracking number once your order leaves our distribution centre for use on the UPS website.

    We ship all international orders on a Delivery Duty Unpaid (DDU) basis. This means prices are exclusive of all taxes and duties, including UK VAT. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information.

    Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 5 working days. Working days do not include weekends or public holidays. Outlying areas may take longer.

    To ship to the US or Mexico please visit us.allsaints.com where you can take advantage of more shipping options and pay in USD ($).

    To ship to Canada please visit ca.allsaints.com where you can take advantage of more shipping options and pay in CAD (C$).

    To ship to South Korea please visit allsaints.co.kr where you can take advantage of more shipping options and pay in WON (₩).

    Customs, Tax & Duty

    For deliveries within the EU we operate on a DDP (Delivered Duty Paid) basis. This means that all import taxes and duties, as well as applicable VAT, will be included in the price of the goods in your order.

    For deliveries outside the EU (which includes the Channel Islands), we operate on a DDU (Delivered Duty Unpaid) basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.

    These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.

    A Signature On Delivery

  • A signature is required for all deliveries, with the exception of the ‘leave safe’ option available with our DPD in flight delivery services.
  • If you're unavailable and haven’t requested a leave safe option, a card will be left with rearrangement details or delivered to a neighbour. DPD will leave a card so you know which neighbour your parcel has been delivered to.
  • We’re currently unable to ship to collections points, such as: Amazon lockers, Collect Plus and Packstation but can help you find an alternative.
  • Returns

    We're sure you'll be happy with your AllSaints purchase, but we all change our minds. If you do, UK returns are free. Please read through the information below.
    As always, our Customer Experience Team are only a phone call or a tweet away:
    +44 (0)344 980 2211
    @AskAllSaints

    HOW DO RETURNS, REFUNDS AND EXCHANGES WORK?

    UK returns are free. Send back your order within 14 days for a full refund. If we receive your order after 14 days you’ll receive a gift card, for use in store or online, valid for 2 years.

    Send back your order within 28 days to exchange the size or colour, we’re unable to exchange to a different style.

    If your payment was made with a gift card and credit card we’ll refund your gift card first.

    Alternatively, if you are a UK or European customer, you may cancel your order and return any item to us in accordance with the Consumer Contracts Regulations 2013. Please see our Terms and Conditions for further details.

    HOW DO I RETURN MY ONLINE PURCHASE?

    Complete your returns form, apply the Royal Mail freepost label to the front of the parcel and drop off at your nearest Post Office.

    Please keep your postage receipt for your own security.

    If you didn’t receive a return form you can include a written note with your name, order number and request instead.

    You can also create a new trackable freepost label through Royal Mail’s Online Returns Portal

    Please contact the Customer Experience team on +44 (0) 344 980 22 11 if Royal Mail do not accept your parcel due to size or weight restrictions and a stylist will be happy to help you.

    Alternatively, if you are a UK or European customer, you may cancel your order and return any item to us in accordance with the Consumer Contracts Regulations 2013. Please see our Terms and Conditions for further details.

    WHAT POSTAL ADDRESS SHOULD I RETURN MY ITEMS TO?

    Whether you're in the UK, the EU or abroad please send the item(s) you would like to return or exchange to:

    AllSaints Website Returns
    Unit 6, New Hythe Business Park
    Bellingham Way
    Larkfield, Aylesford
    ME20 6SQ
    United Kingdom

    For security reasons, we are unable to accept hand-carried returns to our warehouse.

    I NEED TO SEND BACK THE UNDERWEAR, JEWELLERY OR SWIMWEAR THAT I ORDERED.

    To return swimwear, please do not remove the original wrapping.

    We are unable to offer returns or exchanges on underwear and jewellery.

    WHAT IF I LIVE IN THE EU OR FURTHER AFIELD?

    Postage won't be free, but it's pretty straightforward.

    Please log in to 'My Account', go to 'Your Orders' and select the relevant order number.

    If you didn’t set up an AllSaints account the guest log in details we emailed when you placed your order will provide access.

    Please note that the free return label attached is for our customers based within the UK for use with the Royal Mail postal service only.

    To return an order from outside of the UK we advise you to use a tracked service to ensure your parcel reaches us safely and be sure to include the return form with your request clearly marked.

    If the item you purchased is in an unsatisfactory condition, please send it back to our distribution centre, where it will be assessed by our returns team and a postage refund issued where possible.

    Alternatively, if you are a European customer, you may cancel your order and return any item to us in accordance with the Consumer Contracts Regulations 2013. Please see our Terms and Conditions for further details.

    HOW LONG WILL IT TAKE FOR MY RETURN, REFUND OR EXCHANGE TO BE PROCESSED?

    UK returns made using the Royal Mail freepost label may take 2-3 working days to be delivered to our distribution centre.

    You can track your parcel online using the Royal Mail Track and Trace service

    Once your return has been received please allow 2-4 working days for your return to be processed, and upto 10 days for funds to be reflected in your account where applicable.

    CAN I RETURN AN ITEM PURCHASED ONLINE TO ONE OF YOUR STORES?

    You can take your unworn item purchased online at AllSaints.com along with your order confirmation into any AllSaints stand alone store for an exchange for an item the same value or higher within 28 days of receipt.

    We are unable to offer a refund or gift card in store for purchases made online at AllSaints.com.

    If you are to exchange your online purchase in store you fall under the store’s return policy for further exchanges and/or refunds. Online items received faulty cannot be refunded in our stores and will need to be returned to our distribution centre.

    For full details, refer to our Returns page.

    Your statutory rights are not affected.

    WHAT IS YOUR RETURN POLICY FOR ITEMS IN ALLSAINTS STORES?

    REFUNDS: Should you wish to return your store purchase please take your receipt and unworn full priced item back to an AllSaints stand alone store within 14 days. We will happily #’;help you exchange it for something else or give you a gift card or refund based upon the original payment method. Please note that for security reasons refunds to credit cards can only be processed onto the original card used for payment and with the holder present.

    EXCHANGES: With presentation of your receipt, unworn items purchased at an AllSaints standalone store can be exchanged within 14 days at any other stand alone store that accepts the same currency as the original purchase. Purchases from AllSaints.com can be exchanged within 28 days.

    CONCESSIONS AND OUTLET STORES: Purchases made in department store concessions should be returned or exchanged in accordance with the department store’s own return and exchange policy. Upon presentation of your receipt purchases made in our outlet stores can be returned to a standalone AllSaints store for an exchange only within 14 days.

    SALE: With presentation of a receipt any unworn items bought in a sale may be exchanged at a stand alone AllSaints store within 14 days of purchase. No store refunds are available for sale items

    Your statutory rights are not affected.

    What are the CONSUMER CONTRACTS REGULATIONS and how do they apply to me?

    The Consumer Contracts Regulations are in place to protect your rights. You have 14 days from the date you receive your order to cancel it. Email us at ask@allsaints.com with your name and order number and we’ll take it from there.

    For further details on how to cancel your order and return an item to us in accordance with the consumer contracts regulations 2013, please see clause 8 of our Terms and Conditions for further details.