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Shipping

Delivery Calculator

Due to the high volume of orders in our UK courier network our standard delivery may take a little longer than usual. We'll be working to get your order to you as soon as possible.

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DELIVERY

UK Next Day Delivery

Due to high order volumes over the holiday period AllSaints will not be offering our Next Day Delivery service. We’ll be shipping your UK order by Standard Delivery.

UK Standard Delivery

Standard Delivery in the UK is free, and you'll receive your delivery within 2 working days.

UK Saturday Delivery

Due to high order volumes over the holiday period AllSaints will not be offering our Next Day Delivery service. We’ll be shipping your UK order by Standard Delivery.

Holiday Delivery Cut-off Dates

UK Standard Delivery: The cut off for guaranteed Christmas delivery for UK standard orders is Sunday December 21st at 9pm.

European and Interntional Delivery: The cut off time for guaranteed Christmas delivery for all orders to Europe and internationally is Thursday December 18th at 2pm.

Our UK Courier

Yodel carries our UK deliveries, and you'll receive a tracking number once your order leaves our Distribution Centre for use on www.myyodel.co.uk

Next Day and Saturday Delivery do not apply to the following postcodes, and delivery may take up to 4 working days:

AB, BFPO 01, BFPO 999, BT1-99, DD8-11, GY1-99, HS1-99, IM1-99, IV1-32, IV36-56, JE1-99, KA27-28, KW1-17, PA20-49, PA60-78, PA80, PH19-26, PH30-44, PH49-50, TR21-25, ZE1-99.

DELIVERY TO EUROPE

Standard Delivery is free to the following European countries:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

DPD carries our European deliveries, and you'll receive a tracking number once your order leaves our Distribution Centre for use on the DPD website.

Deliveries arrive between 9am and 5pm, 3 and 5 days after placing your order. Working days do not include weekends or bank holidays.

International Shipping

International shipping to the following countries is £18.95, and free on all orders over £250:

Afghanistan, Argentina, Aruba, Australia, Bahamas, Bahrain, Barbados, Canada, Chile, China, Colombia, Egypt, Faroe Islands, Gibraltar, Hong Kong, India, Indonesia, Israel, Japan, Kuwait, Malaysia, Martinique, Mauritius, Mexico, Morocco, New Zealand, Qatar, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, Tunisia, United Arab Emirates, United States, Vietnam.

UPS carries our International deliveries, and you'll receive a tracking number once your order leaves our Distribution Centre for use on the UPS website.

Deliveries arrive between 5 and 7 working days, and working days do not include weekends or bank holidays.

Customs and Duties

Any outstanding import duties, clearance or brokerage fees, and any other additional charges must be paid on delivery on your order. Please contact your local customs authority for more information.

A Signature On Delivery

A signature is required for all deliveries. If you're unavailable, a card will be left with rearrangement details.

We are unable to ship to Amazon lockers.

Returns

We're sure you'll be happy with your AllSaints purchase, but we all change our minds. If you do, please read through the information below.
As always, our Customer Experience Team are only a phone call or a tweet away:
+44 (0)344 980 2211
@AskAllSaints

HOW DO RETURNS, REFUNDS AND EXCHANGES WORK?

All UK returns and exchanges are free. Send back your item within 14 days for a full refund. If we receive your item after 14 days, you'll receive a gift card, valid for 6 months for use in-store or online.

If payment was made with a gift card and credit card, we'll credit the gift card first.

Send back your item within 28 days to exchange the size or colour. Items received after 28 days will be sent back to you.

HOW DO I RETURN MY ONLINE PURCHASE?

Just send it back to our warehouse.

Please fill out the returns form and sticky label we sent with your package, and send to our warehouse.

If you didn't receive a returns form, log into 'My Account', go to 'My Orders' and select 'Reprint Free Returns Label'.

If you didn't set up an account, the temporary account details we emailed when you placed your order will provide access.

WHAT POSTAL ADDRESS SHOULD I RETURN MY ITEMS TO?

Whether you're in the UK, the EU or abroad please send the item(s) you would like to return or exchange to:

AllSaints Website Returns
Unit 6, New Hythe Business Park
Bellingham Way
Larkfield, Aylesford

ME20 6SQ United Kingdom

For security reasons, we are unable to accept hand-carried returns to our warehouse.

I NEED TO SEND BACK THE UNDERWEAR, JEWELLERY OR SWIMWEAR THAT I ORDERED...

To return swimwear, please do not remove the original wrapping.

We are unable to offer returns or exchanges on underwear and jewellery.

WHAT IF I LIVE IN THE EU OR FURTHER AFIELD?

Postage won't be free, but it's pretty straightforward.

Please log in to 'My Account', go to 'Your Orders', select the relevant order number, and follow the instructions.

If you didn't set up an AllSaints account, the temporary account details we emailed when you placed your order will provide access.

Use the reference number provided, and send your parcel via a trackable postal service to our UK warehouse.

If the item you purchased is faulty, please send it back to our warehouse, where it will be assessed and a refund issued.

HOW LONG WILL IT TAKE FOR MY RETURN, REFUND OR EXCHANGE TO BE PROCESSED?

Not long at all. Please contact our Customer Experience Team if you have not been updated after 48 hours.

CAN I RETURN AN ITEM PURCHASED ONLINE TO ONE OF YOUR STORES?

Items purchased online at AllSaints.com, can be exchanged for items of the same value or higher within 14 days of purchase at any stand alone store that accepts the same currency as the original purchase.

We are unable to offer a refund or gift card in store, for purchases made online at AllSaints.com or in any of our outlet stores.

Once the exchange is processed, you fall under the store's return policy. Online items received faulty cannot be refunded in our stores. Please send these back to our distribution centre.

For full details, refer to our Returns page.

WHAT IS YOUR RETURN POLICY FOR ITEMS IN ALLSAINTS STORES?

REFUNDS: We hope you are happy with your purchase. However, should you need to return it, please bring your receipt and unworn full price item back within 14 days and we will happily help you exchange it for something else or give you a gift card or refund based upon the original payment method. Unfortunately, we cannot offer a store refund or gift card for purchases made online at AllSaints.com or in any of our outlet stores.

EXCHANGES: With presentation of a receipt, unworn items purchased at an AllSaints store or online at AllSaints.com, can be exchanged within 14 days of purchase at any store that accepts the same currency as the original purchase.

CONCESSIONS AND OUTLET STORES: Purchases made in department store concessions should be returned or exchanged in accordance with the department store’s own return and exchange policy. Purchases made in our outlet stores should be returned for exchange in an outlet store.

SALE: With presentation of a receipt, any unworn items bought in a sale may be exchanged at any AllSaints store within 14 days of purchase. No store refunds are available for sale items.

Your statutory rights are not affected.

WHAT IS YOUR HOLIDAY RETURN POLICY?

We have extended our online returns policy so you can refund within the standard 14 days, or exchange gifts bought online within the extended period from 1 November through until 10 January 2015.

We have extended our store returns policy so you can refund within the standard 14 days, or exchange gifts bought within the extended period from 1 November through until 5 January 2015.

Please note that our standard online refund policy still applies.

WHAT ARE DISTANCE SELLING REGULATIONS, AND HOW DO THEY APPLY TO ME?

The Distance Selling Regulations are in place to protect the rights of our friends in the EU. You have 7 working days from the moment you placed your order to cancel it. Email the Customer Experience Team with your order number, and we'll take it from there.