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DELIVERY

Fast and free: FREE Next Day Delivery on all UK orders over £100.

UK Next Day Delivery

Next day delivery is free on all UK orders over £100. For orders under £100 delivery is £5. All orders arrive anytime between 730am and 9pm, and require a signature upon delivery.

Order before 9pm, Monday to Friday, you'll receive your order the next day. After 9pm on Friday and before 4pm on Saturday, you'll receive your order the following Monday. Order after 4pm on Saturday and before 9pm on Monday, you'll receive your order on Tuesday. If your delivery date falls on a public holiday your order will be delivered on the next working day.

Please note that shipping cut-off times over the Easter weekend will vary.

All Next Day orders placed up until 9pm Thursday 2 April will be delivered Saturday 4 April.

Orders placed between 9pm Thursday 2 April and 1pm Monday 6 April will be delivered Tuesday 7 April.

Orders placed after 1pm Monday 6 April will be delivered Wednesday 8 April.

Our Next Day service will resume as normal from Tuesday 7 April.

UK Standard Delivery

Standard Delivery in the UK is free, and you'll receive your delivery within 2 working days.

Please note that shipping cut-off times over the Easter weekend will vary.

Orders placed up until 9pm Thursday 2 April will be delivered on Tuesday 7 April.

Orders placed between 9pm Thursday 2 April and 1pm Monday 6 April, will be delivered Wednesday 8 April.

Our standard service will resume as normal from Tuesday 7 April.

UK Saturday Delivery

Saturday delivery in the UK is free on all orders over £100. For orders under £100 delivery is £5. To qualify for Saturday delivery, place your order before 9pm on Friday.

Please note that shipping cut-off times over the Easter weekend will vary.

To receive your order Saturday 4 April please order before 9pm Thursday 2 April.

Orders placed after this time will be delivered on Saturday 11 April..

Our UK Courier

Yodel carries our UK deliveries, and you'll receive a tracking number once your order leaves our Distribution Centre for use on www.myyodel.co.uk

Next Day and Saturday Delivery do not apply to the following postcodes, and delivery may take up to 4 working days:

AB, BFPO 01, BFPO 999, BT1-99, DD8-11, GY1-99, HS1-99, IM1-99, IV1-32, IV36-56, JE1-99, KA27-28, KW1-17, PA20-49, PA60-78, PA80, PH19-26, PH30-44, PH49-50, TR21-25, ZE1-99.

DELIVERY TO EUROPE

Standard Delivery is free to the following European countries:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

DPD carries our European deliveries, and you'll receive a tracking number once your order leaves our distribution centre for use on the DPD website.

Deliveries arrive between 9am and 5pm, 3 and 5 days after placing your order. Working days do not include weekends or public holidays.

Shipping cut-off times over the Easter weekend may vary, please allow us an additional 24 hours to deliver your order.

International Shipping

International shipping to the following countries is £18.95, and free on all orders over £250:

Afghanistan, Argentina, Aruba, Australia, Bahamas, Bahrain, Barbados, Canada, Chile, China, Colombia, Egypt, Faroe Islands, Gibraltar, Hong Kong, India, Indonesia, Israel, Japan, Kuwait, Malaysia, Martinique, Mauritius, Mexico, Morocco, New Zealand, Qatar, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, Tunisia, United Arab Emirates, United States, Vietnam.

UPS carries our International deliveries, and you'll receive a tracking number once your order leaves our distribution centre for use on the UPS website.

Deliveries arrive between 3 and 5 working days, and working days do not include weekends or public holidays. Outlying areas may take longer.

Shipping cut-off times over the Easter weekend may vary, please allow us an additional 24 hours to deliver your order.

Customs and Duties

Any outstanding import duties, clearance or brokerage fees, and any other additional charges must be paid on delivery on your order. Please contact your local customs authority for more information.

A Signature On Delivery

A signature is required for all deliveries. If you're unavailable, a card will be left with rearrangement details.

We are unable to ship to collections point; for example, Amazon lockers, Collect Plus and Packstation.

Returns

We're sure you'll be happy with your AllSaints purchase, but we all change our minds. If you do, please read through the information below.
As always, our Customer Experience Team are only a phone call or a tweet away:
+44 (0)344 980 2211
@AskAllSaints

HOW DO RETURNS, REFUNDS AND EXCHANGES WORK?

All UK returns and exchanges are free. Send back your item within 14 days for a full refund. If we receive your item after 14 days, you'll receive a gift card, valid for 6 months for use in-store or online.

If payment was made with a gift card and credit card, we'll credit the gift card first.

Send back your item within 28 days to exchange the size or colour. Items received after 28 days will be sent back to you.

Alternatively, if you are a UK or European customer, you may cancel your order and return any item to us in accordance with the Consumer Contracts Regulations 2013. Please see our Terms and Conditions for further details.

HOW DO I RETURN MY ONLINE PURCHASE?

Just send it back to our warehouse.

Please fill out the returns form and sticky label we sent with your package, and send to our warehouse.

If you didn't receive a returns form, log into 'My Account', go to 'My Orders' and select 'Reprint Free Returns Label'.

If you didn't set up an account, the temporary account details we emailed when you placed your order will provide access.

Alternatively, if you are a UK or European customer, you may cancel your order and return any item to us in accordance with the Consumer Contracts Regulations 2013. Please see our Terms and Conditions for further details.

WHAT POSTAL ADDRESS SHOULD I RETURN MY ITEMS TO?

Whether you're in the UK, the EU or abroad please send the item(s) you would like to return or exchange to:

AllSaints Website Returns
Unit 6, New Hythe Business Park
Bellingham Way
Larkfield, Aylesford
ME20 6SQ
United Kingdom

For security reasons, we are unable to accept hand-carried returns to our warehouse.

I NEED TO SEND BACK THE UNDERWEAR, JEWELLERY OR SWIMWEAR THAT I ORDERED.

To return swimwear, please do not remove the original wrapping.

We are unable to offer returns or exchanges on underwear and jewellery.

WHAT IF I LIVE IN THE EU OR FURTHER AFIELD?

Postage won't be free, but it's pretty straightforward.

Please log in to 'My Account', go to 'Your Orders' and select the relevant order number.

If you didn’t set up an AllSaints account the guest log in details we emailed when you placed your order will provide access.

Please note that the free return label attached is for our customers based within the UK for use with the Royal Mail postal service only.

To return an order from outside of the UK we advise you to use a tracked service to ensure your parcel reaches us safely and be sure to include the return form with your request clearly marked.

If the item you purchased is in an unsatisfactory condition, please send it back to our distribution centre, where it will be assessed by our returns team and a postage refund issued where possible.

Alternatively, if you are a European customer, you may cancel your order and return any item to us in accordance with the Consumer Contracts Regulations 2013. Please see our Terms and Conditions for further details.

HOW LONG WILL IT TAKE FOR MY RETURN, REFUND OR EXCHANGE TO BE PROCESSED?

UK returns made using the Royal Mail free post service may take 2-3 working days to be delivered and take a further 48 hours for us to process your request.

CAN I RETURN AN ITEM PURCHASED ONLINE TO ONE OF YOUR STORES?

Items purchased online at AllSaints.com can be exchanged for items of the same value or higher at any standalone store which trades in the same currency. Bring your receipt and unworn item back within 28 days and we will happily help you find you something else. Unfortunately we cannot offer a refund for purchases made at AllSaints.com.

Once the exchange is processed, you fall under the store's return policy. Online items received faulty cannot be refunded in our stores. Please send these back to our distribution centre using our free UK returns service.

For full details, refer to our Returns page.

WHAT IS YOUR RETURN POLICY FOR ITEMS IN ALLSAINTS STORES?

We now offer a full refund on all items purchased in an AllSaints standalone store when returned within 14 days of purchase. Bring your receipt and unworn item back within 14 days and we will happily help you find you something else, give you a gift card or refund. Unfortunately we cannot offer a refund for purchases made at AllSaints.com.

Please note that any items bought in a sale may be exchanged within 14 days of purchase at any standalone store but cannot be refunded.

Items purchased at an AllSaints store, or online at AllSaints.com, can be exchanged at any standalone store which trades in the same currency. Purchases made in department store concessions should to be returned in accordance with the department store's own return policy.

Your statutory rights are not affected.

What are the CONSUMER CONTRACTS REGULATIONS and how do they apply to me?

The Consumer Contracts Regulations 2013 are in place to protect the rights of consumers in the UK and the EU. You have 14 days from the date of receipt of an item to cancel your order. Email the customer experience team with your order number and we'll take it from there.

For further details on how to cancel your order and return an item to us in accordance with the consumer contracts regulations 2013, please see clause 8 of our Terms and Conditions for further details.