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DELIVERY

Fast and free: FREE Next Day on all UK orders over £100.

UK Next Day Delivery

Next day delivery is free on all UK orders over £100. For orders under £100 delivery is £5. All orders arrive anytime between 730am and 9pm, and require a signature upon delivery.

Order before 9pm, Monday to Friday, you'll receive your order the next day. After 9pm on Friday and before 4pm on Saturday, you'll receive your order the following Monday. Order after 4pm on Saturday and before 9pm on Monday, you'll receive your order on Tuesday. If your delivery date falls on a public holiday your order will be delivered on the next working day.

Please note that shipping cut-off times over the public holiday weekend will vary and our UK courier will not be delivering on Monday 25 May. Please see below for more information:

Orders placed up until 9pm on Friday 22 May will be delivered Saturday 23 May.

All orders placed after 9pm on Friday 22 May and before 4pm on Saturday will be delivered Tuesday 26 May.

All orders placed after 4pm Saturday will be delivered Wednesday 27 May.

Our Next Day option will resume as normal from Tuesday 26 May.

UK Standard Delivery

Standard Delivery in the UK is free, and you'll receive your delivery within 2 working days.

Please note that shipping cut-off times over the public holiday weekend will vary. Please see below for more information:

Please allow us an additional 24 hours to deliver your order.

Our standard service option will resume as normal from Tuesday 26 May.

UK Saturday Delivery

Saturday delivery in the UK is free on all orders over £100. For orders under £100 delivery is £5. To qualify for Saturday delivery, place your order before 9pm on Friday.

Please note that shipping cut-off times over the public holiday weekend will vary. Please see below for more information:

Orders placed up until 9pm on Friday 22 May will be delivered Saturday 23 May.

Orders placed after this time will be delivered on Saturday 30 May.

Our UK Courier

Yodel carries our UK deliveries, and you'll receive a tracking number once your order leaves our Distribution Centre for use on www.myyodel.co.uk

Next Day and Saturday Delivery do not apply to the following postcodes, and delivery may take up to 4 working days:

AB, BFPO 01, BFPO 999, BT1-99, DD8-11, GY1-99, HS1-99, IM1-99, IV1-32, IV36-56, JE1-99, KA27-28, KW1-17, PA20-49, PA60-78, PA80, PH19-26, PH30-44, PH49-50, TR21-25, ZE1-99.

DELIVERY TO EUROPE EXCLUDING SWITZERLAND

Standard Delivery is free to the following European countries:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

DPD carries our European deliveries, and you'll receive a tracking number once your order leaves our distribution centre for use on the DPD website.

Deliveries arrive between 9am and 5pm, 3 and 5 days after placing your order. Working days do not include weekends or public holidays.

Shipping cut-off times over the public holiday weekend may vary, please allow us an additional 24 hours to deliver your order.

DELIVERY TO SWITZERLAND

Standard Delivery is free to Switzerland.

UPS carries our deliveries to Switzerland, and you'll receive a tracking number once your order leaves our distribution centre for use on the UPS website.

We ship to Switzerland on a DDU (Delivery Duty Unpaid) basis.

Deliveries arrive between 9am and 5pm, 3 and 5 days after placing your order. Working days do not include weekends or public holidays.

Shipping cut-off times over the public holiday weekend may vary, please allow us an additional 24 hours to deliver your order.

DELIVERY TO RUSSIA

Shipments to Russia are subject to customs clearance and import thresholds; as a result delays may occur.

We use UPS for deliveries to Russia and ship DDU (delivery duty unpaid). UPS will contact you via SMS message or email and ask you to provide documentation through the UPS web-portal https://ups-broker.ru/login including:

A copy of your passport

A passenger declaration - please collect from your local customs office

A copy of your order confirmation

A power of attorney signed by the importer electronically on the web-portal

A copy of proof of payment - i.e. a bank statement

The original importers guarantee letter

You may be asked to pay tax and duties to release your order if the customs value of the order exceeds the equivalent of €200.

According to the Russian customs legislation, the private individual can receive multiple shipments to the total value of €1000 maximum and/or maximum total weight 31 kg, during one calendar month without incurring tax and duties for customs clearance.


ОТГРУЗКА В РОССИЮ

Поставки в Россию подвергаются таможенной очистке и импортируют пороги; в результате задержки могут произойти.

Мы используем UPS для доставок в Россию с ИОД (неоплаченная пошлины доставки). UPS свяжется с Вами через SMS-сообщение или электронную почту и попросит, чтобы Вы предоставили документацию через веб-портал UPS https://ups-broker.ru/login включая:

Копия Вашего паспорта

Пассажирская декларация - Пожалуйста, соберите это из своей местной таможни

A copy of your order confirmation

Копия Вашего подтверждения заказа

Доверенность, подписанная импортером в электронном виде на веб-портале

Копия доказательства оплаты - т.е. баланс банка

Оригинальное гарантийное письмо импортеров

Вас могут попросить заплатить налог и пошлины опубликовать Ваш заказ, если таможенная ценность заказа превышает эквивалент €200.

Согласно Российскому таможенному законодательству, частное лицо может получить многократные поставки в общую стоимость €1000.00 максимальных и/или максимальных общих массы 31 кг, в течение одного календарного месяца, не подвергаясь налогу и пошлинам для таможенной очистки.

Пожалуйста, свяжитесь со своей местной таможней для дальнейшего совета, поскольку таможенное законодательство может быть подвержено изменениям.

Delivery to China

We ship our orders to Mainland China Delivered Duty Unpaid (DDU) with UPS. In line with the required customs clearance procedure you will be charged VAT, DUTY and a Brokerage Fee. These charges vary across each gateway and VAT/DUTY are calculated based on the type of goods, the value of goods and the cost of transportation.

Please note smaller orders of lesser value may incur lower VAT and DUTY charges. UPS will undertake all customs clearance procedures on behalf of the customer and facilitate appointing an export broker. As the importer of record you may need to provide identification and order details to UPS in order to receive your order.


送递到中国境内

所有到中国大陆境内的订单会以未完税交货方式由UPS送递。根据既定程序,你需要缴付增值税丶关税及代理费。这些费用由不同关口作出调节,增值税及关税根据货品种类丶货品价增及送递费用计算。

请注意,价值较低的货品会引起较低的增值税或关税,UPS会帮助顾客处理所有清关手续,以及帮助指定代理。你可能需要提供身份证明或订单详情给UPS作为进口者记录,才能成功接收包裹。

International Shipping

International shipping to the following countries is £18.95, and free on all orders over £250:

Afghanistan, Argentina, Aruba, Australia, Bahamas, Bahrain, Barbados, Canada, Chile, China, Colombia, Egypt, Faroe Islands, Gibraltar, Hong Kong, India, Indonesia, Israel, Japan, Kuwait, Malaysia, Martinique, Mauritius, Mexico, Morocco, New Zealand, Qatar, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, Tunisia, United Arab Emirates, United States, Vietnam.

UPS carries our International deliveries, and you'll receive a tracking number once your order leaves our distribution centre for use on the UPS website.

Deliveries arrive between 3 and 5 working days, and working days do not include weekends or public holidays. Outlying areas may take longer.

Shipping cut-off times over the public holiday weekend may vary, please allow us an additional 24 hours to deliver your order.

Customs, Tax & Duty

For deliveries within the EU we operate on a DDP (Delivered Duty Paid) basis. This means that all import taxes and duties, as well as applicable VAT, will be included in the price of the goods in your order.

For deliveries outside the EU (which includes the Channel Islands), we operate on a DDU (Delivered Duty Unpaid) basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.

These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.

A Signature On Delivery

A signature is required for all deliveries. If you're unavailable, a card will be left with rearrangement details.

We are unable to ship to collection point; for example, Amazon lockers, Collect Plus and Packstation.

Returns

We're sure you'll be happy with your AllSaints purchase, but we all change our minds. If you do, please read through the information below.
As always, our Customer Experience Team are only a phone call or a tweet away:
+44 (0)344 980 2211
@AskAllSaints

HOW DO RETURNS, REFUNDS AND EXCHANGES WORK?

UK returns are free. Send back your order within 14 days for a full refund. If we receive your order after 14 days you’ll receive a gift card, for use in store or online, valid for 2 years.

Send back your order within 28 days to exchange the size or colour, we’re unable to exchange to a different style.

If your payment was made with a gift card and credit card we’ll refund your gift card first.

Alternatively, if you are a UK or European customer, you may cancel your order and return any item to us in accordance with the Consumer Contracts Regulations 2013. Please see our Terms and Conditions for further details.

HOW DO I RETURN MY ONLINE PURCHASE?

Complete your returns form, apply the Royal Mail freepost label to the front of the parcel and drop off at your nearest Post Office.

Please keep your postage receipt for your own security.

If you didn’t receive a return form you can include a written note with your name, order number and request instead.

You can also create a new trackable freepost label through Royal Mail’s Online Returns Portal

Please contact the Customer Experience team on +44 (0) 344 980 22 11 if Royal Mail do not accept your parcel due to size or weight restrictions and a stylist will be happy to help you.

Alternatively if you’re a UK or European customer you may cancel your order and return any item to us in accordance with the Consumer Contracts Regulations 2013. Please see our Terms and Conditions for further details.

Alternatively, if you are a UK or European customer, you may cancel your order and return any item to us in accordance with the Consumer Contracts Regulations 2013. Please see our Terms and Conditions for further details.

WHAT POSTAL ADDRESS SHOULD I RETURN MY ITEMS TO?

Whether you're in the UK, the EU or abroad please send the item(s) you would like to return or exchange to:

AllSaints Website Returns
Unit 6, New Hythe Business Park
Bellingham Way
Larkfield, Aylesford
ME20 6SQ
United Kingdom

For security reasons, we are unable to accept hand-carried returns to our warehouse.

I NEED TO SEND BACK THE UNDERWEAR, JEWELLERY OR SWIMWEAR THAT I ORDERED.

To return swimwear, please do not remove the original wrapping.

We are unable to offer returns or exchanges on underwear and jewellery.

WHAT IF I LIVE IN THE EU OR FURTHER AFIELD?

Postage won't be free, but it's pretty straightforward.

Please log in to 'My Account', go to 'Your Orders' and select the relevant order number.

If you didn’t set up an AllSaints account the guest log in details we emailed when you placed your order will provide access.

Please note that the free return label attached is for our customers based within the UK for use with the Royal Mail postal service only.

To return an order from outside of the UK we advise you to use a tracked service to ensure your parcel reaches us safely and be sure to include the return form with your request clearly marked.

If the item you purchased is in an unsatisfactory condition, please send it back to our distribution centre, where it will be assessed by our returns team and a postage refund issued where possible.

Alternatively, if you are a European customer, you may cancel your order and return any item to us in accordance with the Consumer Contracts Regulations 2013. Please see our Terms and Conditions for further details.

HOW LONG WILL IT TAKE FOR MY RETURN, REFUND OR EXCHANGE TO BE PROCESSED?

UK returns made using the Royal Mail freepost label may take 2-3 working days to be delivered to our distribution centre.

You can track your parcel online using the Royal Mail Track and Trace service

Once your return has been received please allow two working days for your return to be processed, and upto 10 days for funds to be reflected in your account where applicable.

CAN I RETURN AN ITEM PURCHASED ONLINE TO ONE OF YOUR STORES?

Items purchased online at AllSaints.com can be exchanged for items of the same value or higher at any standalone store which trades in the same currency. Bring your receipt and unworn item back within 28 days and we will happily help you find you something else. Unfortunately we cannot offer a refund for purchases made at AllSaints.com.

Once the exchange is processed, you fall under the store's return policy. Online items received faulty cannot be refunded in our stores. Please send these back to our distribution centre using our free UK returns service.

For full details, refer to our Returns page.

WHAT IS YOUR RETURN POLICY FOR ITEMS IN ALLSAINTS STORES?

We now offer a full refund on all items purchased in an AllSaints standalone store when returned within 14 days of purchase. Bring your receipt and unworn item back within 14 days and we will happily help you find you something else, give you a gift card or refund. Unfortunately we cannot offer a refund for purchases made at AllSaints.com.

Please note that any items bought in a sale may be exchanged within 14 days of purchase at any standalone store but cannot be refunded.

Items purchased at an AllSaints store, or online at AllSaints.com, can be exchanged at any standalone store which trades in the same currency. Purchases made in department store concessions should to be returned in accordance with the department store's own return policy.

Your statutory rights are not affected.

What are the CONSUMER CONTRACTS REGULATIONS and how do they apply to me?

The Consumer Contracts Regulations are in place to protect your rights. You have 14 days from the date you receive your order to cancel it. Email us at ask@allsaints.com with your name and order number and we’ll take it from there.

For further details on how to cancel your order and return an item to us in accordance with the consumer contracts regulations 2013, please see clause 8 of our Terms and Conditions for further details.