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DELIVERY

Fast and free: Next day delivery is free on all UK orders over £100.

 

UK Next Day Delivery

Please note that shipping cut-off times over the Easter Weekend may vary. Please see our guide below for all details.

Thursday 17th April - All Next Day orders placed on Thursday will be delivered Saturday.

Good Friday - Order by 4pm for guaranteed Next Day Delivery and Saturday Delivery.

Saturday 19th April - Orders will be received on Tuesday April 22nd.

Easter Sunday - Orders will be received on Tuesday April 22nd.

Monday 21st April - Order by 8pm for guaranteed Next Day Delivery.

Tuesday 22nd April - Business as usual - order by 9pm for guaranteed Next Day Delivery.

Next day delivery is free on all UK orders over £100, otherwise £5. All orders arrive anytime between 730am and 9pm, and require a signature upon delivery.

UK Standard Delivery

Standard Delivery in the UK is free, and you?ll receive your delivery within 2 working days.

UK Saturday Delivery

Saturday Delivery in the UK is free on all orders over £100. To qualify for Saturday delivery, place your order before 9pm on Friday.

Our UK Courier

Yodel carries our UK deliveries, and you?ll receive a tracking number once your order leaves our Distribution Centre for use on www.myyodel.co.uk

Next Day and Saturday Delivery do not apply to the following postcodes, and delivery may take up to 4 working days:

AB, BFPO 01, BFPO 999, BT1-99, DD8-11, GY1-99, HS1-99, IM1-99, IV1-32, IV36-56, JE1-99, KA27-28, KW1-17, PA20-49, PA60-78, PA80, PH19-26, PH3044, PH49-50, TR21-25, ZE1-99".

DELIVERY TO EUROPE

Standard Delivery is free to the following European countries:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

DPD carries our European deliveries, and you?ll receive a tracking number once your order leaves our Distribution Centre for use on the DPD website.

Deliveries arrive between 9am and 5pm, 3 and 5 days after placing your order. Working days do not include weekends or bank holidays.

International Shipping

International shipping to the following countries is £18.95, and free on all orders over £250:

Afghanistan, Argentina, Aruba, Australia, Bahamas, Bahrain, Barbados, Canada, Chile, China, Colombia, Egypt, Faroe Islands, Gibraltar, Hong Kong, India, Indonesia, Israel, Japan, Kuwait, Malaysia, Martinique, Mauritius, Mexico, Morocco, New Zealand, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, Tunisia, United Arab Emirates, United States, Vietnam.

UPS carries our International deliveries, and you'll receive a tracking number once your order leaves our Distribution Centre for use on the UPS website.

Deliveries arrive between 5 and 7 working days, and working days do not include weekends or bank holidays.

Customs and Duties

Any outstanding import duties, clearance or brokerage fees, and any other additional charges must be paid on delivery on your order. Please contact your local customs authority for more information.

A Signature On Delivery

A signature is required for all deliveries. If you're unavailable, a card will be left with rearrangement details.

 

Returns

We're sure you'll be happy with your AllSaints purchase, but we all change our minds. If you do, please read through the information below.
As always, our Customer Experience Team are only a phone call or a tweet away:
+44 (0)844 980 2211
@AskAllSaints

 

HOW DO RETURNS, REFUNDS AND EXCHANGES WORK?

All UK returns and exchanges are free. Send back your item within 14 days for a full refund. If we receive your item after 14 days, you'll receive a gift card, valid for 6 months for use in-store or online.

If payment was made with a gift card and credit card, we'll credit the gift card first.

Send back your item within 28 days to exchange the size or colour. Items received after 28 days will be sent back to you.

HOW DO I RETURN MY ONLINE PURCHASE?

Just send it back to our warehouse.

Please fill out the returns form and sticky label we sent with your package, and send to our warehouse.

If you didn't receive a returns form, log into 'My Account', go to 'My Orders' and select 'Reprint Free Returns Label'.

If you didn't set up an account, the temporary account details we emailed when you placed your order will provide access.

WHAT POSTAL ADDRESS SHOULD I RETURN MY ITEMS TO?

Whether you?re in the UK, the EU or abroad please send the item(s) you would like to return or exchange to:

AllSaints Website Returns
Unit 6, New Hythe Business Park
Bellingham Way
Larkfield, Aylesford

ME20 6SQ United Kingdom

For security reasons, we are unable to accept hand-carried returns to our warehouse.

I NEED TO SEND BACK THE UNDERWEAR, JEWELLERY OR SWIMWEAR THAT I ORDERED...

To return swimwear, please do not remove the original wrapping.

We are unable to offer returns or exchanges on underwear and jewellery.

WHAT IF I LIVE IN THE EU OR FURTHER AFIELD?

Postage won't be free, but it's pretty straightforward.

Please log in to 'My Account', go to 'Your Orders', select the relevant order number, and follow the instructions.

If you didn't set up an AllSaints account, the temporary account details we emailed when you placed your order will provide access.

Use the reference number provided, and send your parcel via a trackable postal service to our UK warehouse.

If the item you purchased is faulty, please send it back to our warehouse, where it will be assessed and a refund issued.

HOW LONG WILL IT TAKE FOR MY RETURN, REFUND OR EXCHANGE TO BE PROCESSED?

Not long at all. Please contact our Customer Experience Team if you have not been updated after 48 hours.

CAN I RETURN MY ONLINE PURCHASE TO A PHYSICAL STORE?

Absolutely.

Please take the item in-store within 28 days. Once the exchange is processed, the item falls under the store?s returns policy and is no longer refundable.

If your items are faulty, the return or exchange cannot be processed in-store, and you should follow the instructions above.

WHAT IF I WANT TO RETURN AN ITEM I BOUGHT IN A PHYSICAL STORE?

Not a problem, although concessions operate by slightly different rules, and can only offer refunds or redeem/issue gift cards bought in that concession.

Please take your receipt and items in-store within 28 days, where we will offer an exchange or issue a gift card.

Monetary refunds are not offered unless the item is of unsatisfactory quality; this doesn?t affect your statutory rights.

WHAT ARE DISTANCE SELLING REGULATIONS, AND HOW DO THEY APPLY TO ME?

The Distance Selling Regulations are in place to protect the rights of our friends in the EU. You have 7 working days from the moment you placed your order to cancel it. Email the Customer Experience Team with your order number, and we?ll take it from there.