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Privacy & Security


What is a Cookie?

A cookie is a piece of data stored by our website within a browser which allows us to remember and understand your shopping journey so we can display more relevant content to you.

They do not store personal information, carry viruses or harm your computer.

Cookies are an essential part of the checkout process and without them being enabled, you will not be able to add items to your bag or purchase at the checkout.

Why does AllSaints Use Cookies?

We use cookies to provide the best possible shopping experience.If you do not allow them, there will be no record of your previous actions on site; adding to the basket and navigating across categories will automatically refresh your shopping bag as empty.

What are AllSaints Cookies?

Below is a list of 1st and 3rd party cookies. 1st party cookies are served from the AllSaints website, 3rd Party cookies are provided by some of our service providers, partners or external companies.

1st Party Cookies

Cookie NameCookie Purpose
_ETRCRemembers the current Session ID and Basket contents
ET_convertTo track clicks on links from promotional emails.
callInterfaceUsed to determine which version of our secure checkout to use.
locationUsed to determine the relevant region version of the site to display.
mobile_configUsed to remember the fact that the device viewing the site was detected as mobile
prev_session_idUsed to remember the previous session_id for continuity of experience
session_idUsed to register the Current session ID
site_selectorUsed to determine whether the site selector has been shown to the user
sourceStoresAffiliate id for conversion / promotions in the checkout
test_groupUsed to determine whether a test will be shown to the customer and remembering if the customer is on the test or control group.
wt_related_toUsed for our Website Analytics


If you visit a web page that contains embedded content you may be sent cookies from these websites.

Below is a list of the external companies we use:

• AddThis

• Criteo

• Facebook

• Firefox

• Google

• Paypal

• Ignition One

• Twitter

• Webtrends

• Vimeo

More information can be found on each of our partner's websites.

If you'd like more information about cookies in general visit www.allaboutcookies.org.

What are my Cookie Preferences?

To enable cookies on a PC, select the 'help' tab at the top of your browser, and then select the 'about' option.

To enable on a Mac, the apple menu needs to be opened whilst the browser window is open; then select the 'about' option.

Cookie Policy

On May 26th 2011, new rules governing the use of cookies by websites comes into force in Europe. For more information regarding these changes, please visit www.allaboutcookies.org

By agreeing to our terms and conditions, you agree to the download of AllSaints and Affiliate cookies to your PC or mobile device. Please see our FAQ?s for further information about cookies.

Please note Flash cookies are not supported by AllSaints.com.

You can set your browser either to reject all cookies, to only allow ?trusted? sites to set them, or to accept only those cookies from those websites which you are currently on.

For more information about cookies and how to control and delete cookies depending on your browser type, please visit www.allaboutcookies.org, this site can also advise you of how to adjust your browser settings to your preferred level of protection.

However, please note ? if you do block cookies from AllSaints.com, many features of our website, such as remembering the content of your shopping bag, or which language you want to shop in, will not function as a result, and you will be unable to purchase from our online shop.

Privacy Policy

AllSaints Retail Ltd takes a great deal of care in ensuring that information which is obtained about you is treated appropriately and in accordance with the Data Protection Act 1998. We will not sell your personal information to any third parties.

We use the information that we collect about you to:

a) Process your order expeditiously and efficiently.

b) In order to enable the goods to be delivered to you we have to pass on your address to our third party couriers. If it is in our possession we will also pass on details of your telephone number in order to allow our couriers to contact you directly in the event of a query regarding delivery.

c) Contact you regarding forthcoming offers by email only.

We will not telephone you unless the telephone call relates to a particular order that you have made, or if you have expressed interest in placing an order with us. Credit card and debit card details are checked and verified by a third party and goods are only dispatched once authorisation has been obtained.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

We may use information concerning you for payment recovery or to investigate any possible fraud in the event that credit or debit card payments have been used in a fraudulent manner. Please note that we may be required to disclose information concerning you if requested to do so by the police.

Any information submitted to AllSaints via an online or email survey will only be used in order to improve your experience on allsaints.com and will never be shared with a third party or used for other purposes.

If you would like to see a copy of the personal data that AllSaints hold on you then please write to:

AllSaints Retail Ltd
Units C15-C17 Jack's Place,
6 Corbet Place,
E1 6NN

for the attention of the Data Protection Manager. There is a £5 fee for this service to cover our administration costs.

Security Guarantee

AllSaints is committed to protecting your security and makes every effort to ensure our transaction process is safe and that your personal information is secure. All information processed is encrypted and passed via a secure connection.

We use Internet standard encryption technology to scramble your sensitive data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security.

Safety and Security Tip

If using a public computer or terminal, always log out and close the browser when you complete an online session.

Keep your passwords private. Remember, anybody who knows your password may access your account.

When creating a password, a combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal information that can be easily obtained. It is also recommended that you frequently change your password.

Avoid using the same password for multiple online accounts.