When visiting AllSaints.com for the first time, a cookie (a piece of data stored by our website within a browser) will be stored on your computer.
Cookies were designed for websites to remember things, which means AllSaints will 'know' that you have visited us before. This means that our site will automatically know which currency you prefer to shop in and in some cases the contents in your 'basket' will be saved.
Cookies also store information regarding your shopping journey, enabling us to understand your preferences, so we in turn can display more relevant content to you. It is important to know that they do not store personal information, carry viruses or are able to harm your computer; they are just a means of tracking your journey on site, no different to our CCTV in store.
Cookies are an essential part of the checkout process and without them being enabled, you as the customer, will not be able to add items to your bag or purchase at the checkout.
In short, without opting into allowing cookies to be downloaded onto your PC, your on-line shopping experience will be extremely basic. A case of 'you can look but can't touch' because you'll only be able to view our products and not have the luxury of buying your favourite items.
In order for AllSaints to provide customers with the best possible shopping experience, you'll need to accept these cookies. As previously stated, our cookies don't store any personal account or payment information; they merely allow you and your actions to be remembered through your website journey.
If you choose not to allow an AllSaints cookie onto your browser, it makes our job of providing you with the styles you want impossible! Say you put a graphic tee in your basket, and then navigate to the jeans category; the website would refresh your bag as empty as it would have no memory of the previous action taking place, extremely frustrating but easy to prevent!
We also use cookies to analyse the running of our site. Every major online retailer will use analytics in one form or another to help report site performance. They show us areas of the site which may be under-performing; causing us to investigate any issues and develop enhancements which improve your shopping experience.
Being able to measure your journey and show us the most visited products will enable us to predict required stock levels for the next season or prompt stock re-orders. So hopefully with a little help from an AllSaints cookie, the size you need will always be on-line.
AllSaints want to offer you as much visibility regarding cookies as possible, so we have provided a list of 1st and 3rd party cookies below. Just to clarify, 1st party cookies are served from the AllSaints website, 3rd Party cookies are provided by some of our service providers, partners or external companies (eg. facebook)
1st Party Cookies
| Cookie Name | Cookie Purpose |
| _ETRC | Remembers the current Session ID and Basket contents |
| callInterface | Used to determine which version of our secure checkout to use. |
| location | Used to determine the relevant region version of the site to display. |
| mobile_config | Used to remember the fact that the device viewing the site was detected as mobile |
| prev_session_id | Used to remember the previous session_id for continuity of experience |
| session_id | Used to register the Current session ID |
| site_selector | Used to determine whether the site selector has been shown to the user |
| sourceStores | Affiliate id for conversion / promotions in the checkout |
| test_group | Used to determine whether a test will be shown to the customer and remembering if the customer is on the test or control group. |
| wt_related_to | Used for our Website Analytics |
3rd PARTY COOKIES
Not all cookies on AllSaints.com are related to us. If you visit a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so check with these third-party websites for more information.
The business partners that may set cookies on AllSaints.com include:
As we do not control cookies set by our external companies, please visit the relevant website to find out more information. If you'd like more information about cookies in general and how to manage them visit www.allaboutcookies.org
In order for you to be able to shop on the AllSaints website, cookies must be selected. We know that you have picked our site to enjoy and ultimately buy our exciting range of clothes, and without accepting our cookies, we won't be able to get you through checkout and have your favourite styles sent out.
Help make your shopping experience the best it can be.
To enable cookies on a PC, select the 'help' tab at the top of your browser, and then select the 'about' option. To enable on a Mac, the apple menu needs to be opened whilst the browser window is open; then select the 'about' option.
As soon as your order has been shipped we will automatically send you confirmation via email/text including your tracking number.
You can track your order using your tracking number, please note that this can sometimes be referred to as consignment number, displayed in your confirmation email/text.
Alternatively this information can also be found within the 'Your Orders' section of your account.
Please ensure that you allow 24 hours for this number to become active.
Here at AllSaints we ensure all garments are thoroughly checked prior to leaving our Distribution Centre.
If you believe you have received a faulty item from us please contact a member of our Customer Care Team on +44 (0) 844 980 2211 where an advisor will be happy to assist you.
If you have received an incorrect item from us please contact a member of our Customer Care Team immediately on +44 (0) 844 980 2211 where an advisor will be happy to assist you.
The cost of standard delivery is free
With our Standard Delivery option we aim to deliver all UK mainland, Channel Islands & Northern Ireland packages within 2-4 working days after you've placed your order. Please note that working days do not include Weekends or Bank Holidays.
The cost of delivery will be as stated on the website at the time of order. We ship all domestic orders via DPD and to the rest of The World via UPS, operate a Monday to Friday service for our Standard and Next Day services and will deliver between 9am - 5pm.
A specific time slot cannot be specified with any of our Delivery Options. We operate a 'Leave with Neighbour' service with our Domestic Carrier (DPD). If no-one is available to sign for the order at the delivery address, DPD will leave with an immediate neighbour, obtain a signature and leave a card at the delivery address.
Please note that during our seasonal sales and periods of promotional activity along with circumstances beyond our control such as adverse weather, processing may take longer and certain services may be removed.
Our standard refunds and exchange policy applies.
Please refer to our Delivery page for full Terms & Conditions.
The cost of Next Day Delivery is £5.00
With our UK Next Day Delivery option we aim to deliver all UK mainland packages ordered before 4pm the next working day. Please note that working days do not include Weekend or Bank Holidays.
The cost of delivery will be as stated on the website at the time of order. We ship all Next Day orders via DPD, operate a Monday to Friday service for our Standard and Next Day services and will deliver between 9am - 5pm.
A specific time slot cannot be specified with any of our Delivery Options. We operate a 'Leave with Neighbour' service with our Domestic Carrier (DPD).
If no-one is available to sign for the order at the delivery address, DPD will leave with an immediate neighbour, obtain a signature and leave a card at the delivery address.
We are unable to offer our UK Next Day Delivery Service to areas with the following postcodes in the Scottish highlands and Islands: FK18, FK19, HS1-9, IM1-99, IV1-63, KA27, KA28, KW1-17, PA20-88, PH15-50, TR21-25, ZE1-3 or the Isle of Wight.
Please note that during our seasonal sales and periods of promotional activity along with circumstances beyond our control such as adverse weather, processing may take longer and certain services may be removed.
Our standard refunds and exchange policy applies.
Please refer to our Delivery page for full Terms & Conditions.
The cost of Next Day Pre 12 delivery is £6.95
With our UK Next Day Pre 12 Delivery option we aim to deliver all UK mainland packages ordered before 4pm the next working day before 12 midday. Please note that working days do not include Weekend or Bank Holidays.
The cost of delivery will be as stated on the website at the time of order. We ship all Next Day Pre 12 orders via DPD, operate a Monday to Friday service and will deliver between 8am - 12 midday.
A specific time slot cannot be specified with any of our Delivery Options. We operate a 'Leave with Neighbour' service with our Domestic Carrier (DPD). If no-one is available to sign for the order at the delivery address, DPD will leave with an immediate neighbour, obtain a signature and leave a card at the delivery address.
We are unable to offer our UK Next Day Pre 12 Delivery Service to areas with the following postcodes in the Scottish highlands and Islands: FK18, FK19, HS1-9, IM1-99, IV1-63, KA27, KA28, KW1-17, PA20-88, PH15-50, TR21-25, ZE1-3 or the Isle of Wight.
Please note that during our seasonal sales and periods of promotional activity along with circumstances beyond our control such as adverse weather, processing may take longer and certain services may be removed.
Our standard refunds and exchange policy applies.
Please refer to our Delivery page for full Terms & Conditions.
The cost of Saturday delivery is £8.95
With our UK Saturday Delivery option we aim to deliver all UK mainland packages ordered before 4pm Friday on Saturday. Any orders placed after this time will be held and delivered the following Saturday.
The cost of delivery will be as stated on the website at the time of order. We ship all Saturday Delivery orders via DPD and will deliver between 8am - 5pm.
A specific time slot cannot be specified with any of our Delivery Options.
We operate a 'Leave with Neighbour' service with our Domestic Carrier (DPD). If no-one is available to sign for the order at the delivery address, DPD will leave with an immediate neighbour, obtain a signature and leave a card at the delivery address.
We are unable to offer our UK Saturday Delivery Service to areas with the following postcodes in the Scottish highlands and Islands: FK18, FK19, HS1-9, IM1-99, IV1-63, KA27, KA28, KW1-17, PA20-88, PH15-50, TR21-25, ZE1-3 or the Isle of Wight.
Please note that during our seasonal sales and periods of promotional activity along with circumstances beyond our control such as adverse weather, processing may take longer and certain services may be removed.
Our standard refunds and exchange policy applies.
Please refer to our Delivery page for full Terms & Conditions.
With our European Delivery option we aim to deliver to the following countries within 3-5 working days after you've placed your order.
Please note that working days do not include Weekends or Bank Holidays.
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
The cost of delivery will be as stated on the website at the time of order. The cost of delivery will be as stated on the website at the time of order. We ship all European orders via UPS, operate a Monday to Friday service and will deliver between 9am - 5pm.
A specific time slot cannot be specified with any of our Delivery Options. Please note that during our seasonal sales and periods of promotional activity along with circumstances beyond our control such as adverse weather, processing may take longer and certain services may be removed.
Our standard refunds and exchange policy applies.
Please refer to our Delivery page for full Terms & Conditions.
With our International Delivery option we aim to deliver to the following countries within 5-7 working days after you've placed your order.
Please note that working days do not include Weekends or Bank Holidays.
Argentina, Australia, Bahamas, Canada, China, Egypt, Hong Kong, Iceland, India, Israel, Japan, Mauritius, Mexico, New Zealand, Qatar, South Africa, South Korea, Taiwan, Turkey, United States, UAE and Ukraine.
The cost of delivery will be as stated on the website at the time of order. The cost of delivery will be as stated on the website at the time of order.
We ship all International orders via UPS, operate a Monday to Friday service and will deliver between 9am - 5pm.
A specific time slot cannot be specified with any of our Delivery Options.
Please note that recipients outside the EU will be responsible for any import duties, clearance or brokerage fees and handling charges. Any customs duties are charged once the parcel reaches its destination country and must be paid by the recipient of the parcel.
Unfortunately we have no control over these charges nor can we advise on the cost. Please contact your local customs authority in order to determine this. During our seasonal sales and periods of promotional activity along with circumstances beyond our control such as adverse weather, processing may take longer and certain services may be removed.
Our standard refunds and exchange policy applies.
Please refer to our Delivery page for full Terms & Conditions.
Here at AllSaints all our orders are shipped via courier for tracking and insurance purposes.
On arrival at you chosen shipping address the driver will need to obtain a signature so please ensure that you select an address where someone will be available to sign for your package.
However, please note that we do operate a 'Leave with Neighbour' service with our Domestic Carrier (DPD).
If no-one is available to sign for the order at the delivery address, DPD will leave with an immediate neighbour, obtain a signature and leave a card at the delivery address.
Please note that recipients outside the EU will be responsible for any import duties, clearance or brokerage fees and handling charges.
Any customs duties are charged once the parcel reaches its destination country and must be paid by the recipient of the parcel.
Unfortunately we have no control over these charges nor can we advise on the cost. Please contact your local customs authority in order to determine this.
Our prices for customers ordering from outside the EU will automatically be adjusted at the checkout to not include VAT.
Customers ordering from The Channel Islands need to select to select 'United Kingdom - Channel Isles' as their shipping country for VAT to be deducted.
Yes, we do.
Please note that orders placed to BFPO addresses will be shipped via Royal Mail Special Delivery and can be subject to delays.
Unfortunately we are unable to ship orders to any of our stores due to security reasons.
If you are unsure of whether or not an item is suitable please note that we offer free Standard Delivery and a refund if returned to our Website Returns address within 14 days of receipt.
Please refer to our Returns page for full Terms & Conditions.
We offer a full refund on all online purchases returned in the condition in which they were sold within 14 days, and offer an exchange on all garments returned within 28 days.
Any items returned for refund after 14 days but still within 28 days will be issued with a gift card for the value of that garment.
To exercise your cancellation rights you must notify us within 7 working days from the day after you received your order. However, please note that orders already shipped must be received back at our Distribution Centre before a refund can be issued.
Returns are usually processed within 48 hours of receipt. However, please note that during busy periods such as seasonal sale and Christmas processing may take longer.
Please note that we can only exchange the same items for a different colour or size, if a different item is required a separate order will have to be made.
For full details please refer to our Returns page.
Yes you can.
However please note that we can only offer an exchange to the same value or above.
Our stand alone stores are only able to accept items for exchange if purchased in the same currency they trade in.
Please note that Concessions are unable to process items purchased online for exchange.
In order to return an item(s), please log into your online account*, selecting 'your orders' then the order you wish to return. Following the instructions provided, state in as much detail the reason for your return and what you require, obtaining a customer returns reference number.
*if you ordered using the guest checkout option, you can log in to your temporary account using the details we sent you.
This reference number should then be enclosed within the parcel being returned. Please use a secure, insured and tracked delivery service (such as Royal Mail Special Delivery or equivalent), as AllSaints cannot accept liability for any items not received. Please note that all return postage costs are the responsibility of the customer.
Additionally, customers must ensure that all items returned are in the condition in which they were received, are unworn and where possible returned within their original packaging with the clothing labels and tags intact.
All returns must be returned to the below address:
AllSaints Website Returns Unit 6 New Hythe Business Park Bellingham Way Larkfield Aylesford ME20 6SQ UK
For further information on returnd please refer to our Returns page for information how to return an item(s) to us.
You should return your items via a secure and insured delivery service (such as Royal Mail Special Delivery) as AllSaints cannot accept responsibility for goods not received.
We recommend you keep your tracking number until your refund or exchange has been processed.
Please ensure that you are logged in to the site from which you originally purchased.
If you are still unable to access your account please call our Customer Care Team on +44 (0) 844 980 2211 where an advisor will be happy to assist you.
Please check your tracking number to ensure that your return package has been signed for at our Website Returns address.
If it has been over 48 hours please contact our Customer Care Team on +44 (0) 844 980 2211 where an advisor will be happy to assist you.
If your item is yet to be signed for or you do not have a tracking number please contact the relevant company you have chosen to return your item(s) with.
If you were expecting an exchange and have instead received a refund this may be because we were unable to exchange the item.
In instances such as this we would automatically issue you with a refund to ensure you have the funds to reorder.
If you have received an exchange when you requested a refund please contact our Customer Care Team on +44 (0) 844 980 2211 where an advisor will be happy to assist you.
You will be refunded to your giftcard first.
Please ensure you are checking the account you used to place your order originally and allow up to 5 working days for your account to be credited.
For further enquiries please contact our Customer Care Team on +44 (0) 844 980 2211 where an advisor will be happy to assist you.
Please contact our Customer Care Team on +44 (0) 844 980 2211 where an advisor will be happy to assist you.
No, you can still order with us by using our Guest Checkout option.
If you require assistance using this option please contact our Customer Care Team on +44 (0) 844 980 2211 where an advisor will be happy to assist you.
Please refer to our size guide for full details of our sizing.
Here at AllSaints we try to be as detailed as possible with our descriptions.
Please refer to our Care Guide for washing instructions and full details on how to care for your garment.
To hear about future promotional activity please sign up to our mailing list.
This option can be found in the bottom left hand corner of our home page.
You can also become a fan on Facebook and follow us on Twitter.
We currently accept the below payment methods:
Visa, Mastercard, American Express, Solo, Delta, Maestro and Paypal.
Please note that unfortunately we are currently unable to accept PayPal for orders placed in EUR.
We currently trade in GBP (£), EUR (€) and USD ($).
Please note that to place an order in USD you will need to refer to our US site which can be found at www.us.allsaints.com
Please enter the promotional/discount code at the 'shopping bag' stage of your transaction ensuring you click apply.
Please select the option 'I have an AllSaints giftcard and would like to use it for this order' at the checkout stage of you transaction and enter the information required.
Yes you can however you will need to contact our Customer Care Team on +44 (0) 844 980 2211 where an advisor will be happy to assist you.
You can change your account details in the 'Your Account Details' section of your account.
You are also able to view your orders, manage any giftcards, your AllSaints MasterCard and your Address Book.
You may cancel an order at any time up until the point at which your goods are being dispatched, after which you will need to return the items to us in order to receive a refund. Please refer to our returns for further details. To cancel an order you must contact our Customer Services team on 0844 980 2211.
Under EU Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel your order with us.
In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them.
In all cases, the goods must be in their original condition and will be inspected on their return.
If we do not receive the cancelled order back, we may arrange to have this collected at your cost.
Unfortunately we are unable to advise when and if items are due to come back into stock.
Please note that stock from our Archive site is comprised of key AllSaints pieces from previous seasons and will not be restocked.
If your size is simply out of stock on www.allsaints.com, please sign up to our 'out of stock' email updates which can be found below the sizes left in stock.
Please note that we are able to advise on if your local store has availability. Please call our Customer Care Team on +44 (0) 844 980 2211 where an advisor will be happy to assist you.
Please contact our Customer Care Team on +44 (0) 844 980 2211 where an advisor will be happy to assist you.
Unfortunately we are unable to action customer transfer requests.
If you are unsure of whether or not an item is suitable please note that we offer free Standard Delivery and a refund if returned to our Website Returns address within 14 days of receipt.
In the unlikely event that an item(s) from your order is unavailable, it will NOT be substituted for an alternative product and you will not be charged for the item.
If you would like to speak to a customer services advisor please go to our help page.
If you are unable to find the information you're looking for and require further assistance please contact our Customer Services Team on +44 (0) 844 980 2211* where an advisor will be happy to assist you.
Our AllSaints Advisors are on hand 24 hours a day, seven days a week to assist you with your query**.
Alternatively, please contact us using the help page form here or email us at ask@allsaints.com. We aim to respond to all emails within 12 hours and welcome all feedback. Alternatively, if you prefer to speak to somebody you can reach us on (+44) 0844 980 2211.
Any written correspondence can be sent to the below address:
Customer Services
AllSaints Retail Ltd
Units C15 - C17
Jack's Place
6 Corbet Place
E1 6NN
*Calls to 0844 numbers are charged at up to 10 pence (£00.10) per minute from UK landlines. Calls from international numbers and from mobile phones may cost considerably more.
**Our 24/7 service may be temporarily closed in the event of an emergency.
For information on being involved in our Basement Sessions please contact info@allsaints.com
Any demo's can be sent to our Head of Music at the following address:
AllSaints Retail Ltd
Units C15 - C17 Jack's Place 6 Corbet Place E1 6NN
Please note that due to the volume of queries we receive we are unable to respond to all individually.
For all Press, Media (including Social) and Marketing enquiries please contact our Head Office on +44 (0) 870 428 3500.
Alternatively please email info@allsaints.com
For any supplier enquiries please email info@allsaints.com
However please note that due to the volume of queries we receive we are unable to respond to all individually.
For any franchising and wholesaling enquiries please email info@allsaints.com
However please note that due to the volume of queries we receive we are unable to respond to all individually.
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