AllSaints Spitalfields

As soon as your order has been shipped we will automatically send you confirmation via email/text including your tracking number.

You can track your order using your tracking number, please note that this can sometimes be referred to as consignment number, displayed in your confirmation email/text.

Alternatively this information can also be found within the 'Your Orders' section of your account.

Please ensure that you allow 24 hours for this number to become active.

Here at AllSaints we ensure all garments are thoroughly checked prior to leaving our Distribution Centre.

If you believe you have received a faulty item from us please contact a member of our Customer Care Team on +44 (0) 844 980 2211 where an advisor will be happy to assist you.

If you have received an incorrect item from us please contact a member of our Customer Care Team immediately on +44 (0) 844 980 2211 where an advisor will be happy to assist you.

With our Standard Delivery option we aim to deliver all UK mainland, Channel Islands & Northern Ireland packages within 2-4 working days after you've placed your order. Please note that working days do not include Weekends or Bank Holidays.

The cost of delivery will be as stated on the website at the time of order. We ship all domestic orders via DPD and to the rest of The World via UPS, operate a Monday to Friday service for our Standard and Next Day services and will deliver between 9am - 5pm.

A specific time slot cannot be specified with any of our Delivery Options. We operate a 'Leave with Neighbour' service with our Domestic Carrier (DPD). If no-one is available to sign for the order at the delivery address, DPD will leave with an immediate neighbour, obtain a signature and leave a card at the delivery address.

Please note that during our seasonal sales and periods of promotional activity along with circumstances beyond our control such as adverse weather, processing may take longer and certain services may be removed.

Our standard refunds and exchange policy applies.

Please refer to our Delivery page for full Terms & Conditions.

With our UK Next Day Delivery option we aim to deliver all UK mainland packages ordered before 4pm the next working day. Please note that working days do not include Weekend or Bank Holidays.

The cost of delivery will be as stated on the website at the time of order. We ship all Next Day orders via DPD, operate a Monday to Friday service for our Standard and Next Day services and will deliver between 9am - 5pm.

A specific time slot cannot be specified with any of our Delivery Options. We operate a 'Leave with Neighbour' service with our Domestic Carrier (DPD).

If no-one is available to sign for the order at the delivery address, DPD will leave with an immediate neighbour, obtain a signature and leave a card at the delivery address.

We are unable to offer our UK Next Day Delivery Service to areas with the following postcodes in the Scottish highlands and Islands: FK18, FK19, HS1-9, IM1-99, IV1-63, KA27, KA28, KW1-17, PA20-88, PH17-50, TR21-25, ZE1-3 or the Isle of Wight.

Please note that during our seasonal sales and periods of promotional activity along with circumstances beyond our control such as adverse weather, processing may take longer and certain services may be removed.

Our standard refunds and exchange policy applies.

Please refer to our Delivery page for full Terms & Conditions.

With our UK Next Day Pre 12 Delivery option we aim to deliver all UK mainland packages ordered before 4pm the next working day before 12 midday. Please note that working days do not include Weekend or Bank Holidays.

The cost of delivery will be as stated on the website at the time of order. We ship all Next Day Pre 12 orders via DPD, operate a Monday to Friday service and will deliver between 8am - 12 midday.

A specific time slot cannot be specified with any of our Delivery Options. We operate a 'Leave with Neighbour' service with our Domestic Carrier (DPD). If no-one is available to sign for the order at the delivery address, DPD will leave with an immediate neighbour, obtain a signature and leave a card at the delivery address.

We are unable to offer our UK Next Day Pre 12 Delivery Service to areas with the following postcodes in the Scottish highlands and Islands: FK18, FK19, HS1-9, IM1-99, IV1-63, KA27, KA28, KW1-17, PA20-88, PH17-50, TR21-25, ZE1-3 or the Isle of Wight.

Please note that during our seasonal sales and periods of promotional activity along with circumstances beyond our control such as adverse weather, processing may take longer and certain services may be removed.

Our standard refunds and exchange policy applies.

Please refer to our Delivery page for full Terms & Conditions.

With our UK Saturday Delivery option we aim to deliver all UK mainland packages ordered before 4pm Friday on Saturday. Any orders placed after this time will be held and delivered the following Saturday.

The cost of delivery will be as stated on the website at the time of order. We ship all Saturday Delivery orders via DPD and will deliver between 8am - 5pm.

A specific time slot cannot be specified with any of our Delivery Options.

We operate a 'Leave with Neighbour' service with our Domestic Carrier (DPD). If no-one is available to sign for the order at the delivery address, DPD will leave with an immediate neighbour, obtain a signature and leave a card at the delivery address.

We are unable to offer our UK Saturday Delivery Service to areas with the following postcodes in the Scottish highlands and Islands: FK18, FK19, HS1-9, IM1-99, IV1-63, KA27, KA28, KW1-17, PA20-88, PH17-50, TR21-25, ZE1-3 or the Isle of Wight.

Please note that during our seasonal sales and periods of promotional activity along with circumstances beyond our control such as adverse weather, processing may take longer and certain services may be removed.

Our standard refunds and exchange policy applies.

Please refer to our Delivery page for full Terms & Conditions.

With our European Delivery option we aim to deliver to the following countries within 3-5 working days after you've placed your order.

Please note that working days do not include Weekends or Bank Holidays.

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

The cost of delivery will be as stated on the website at the time of order. The cost of delivery will be as stated on the website at the time of order. We ship all European orders via UPS, operate a Monday to Friday service and will deliver between 9am - 5pm.

A specific time slot cannot be specified with any of our Delivery Options. Please note that during our seasonal sales and periods of promotional activity along with circumstances beyond our control such as adverse weather, processing may take longer and certain services may be removed.

Our standard refunds and exchange policy applies.

Please refer to our Delivery page for full Terms & Conditions.

With our International Delivery option we aim to deliver to the following countries within 3-5 working days after you've placed your order.

Please note that working days do not include Weekends or Bank Holidays.

Argentina, Australia, Bahamas, Canada, China, Egypt, Hong Kong, Iceland, India, Israel, Japan, Mauritius, Mexico, New Zealand, Qatar, South Africa, South Korea, Taiwan, Turkey, United States, UAE and Ukraine.

The cost of delivery will be as stated on the website at the time of order. The cost of delivery will be as stated on the website at the time of order.

We ship all International orders via UPS, operate a Monday to Friday service and will deliver between 9am - 5pm.

A specific time slot cannot be specified with any of our Delivery Options.

Please note that recipients outside the EU will be responsible for any import duties, clearance or brokerage fees and handling charges. Any customs duties are charged once the parcel reaches its destination country and must be paid by the recipient of the parcel.

Unfortunately we have no control over these charges nor can we advise on the cost. Please contact your local customs authority in order to determine this. During our seasonal sales and periods of promotional activity along with circumstances beyond our control such as adverse weather, processing may take longer and certain services may be removed.

Our standard refunds and exchange policy applies.

Please refer to our Delivery page for full Terms & Conditions.

Here at AllSaints all our orders are shipped via courier for tracking and insurance purposes.

On arrival at you chosen shipping address the driver will need to obtain a signature so please ensure that you select an address where someone will be available to sign for your package.

However, please note that we do operate a 'Leave with Neighbour' service with our Domestic Carrier (DPD).

If no-one is available to sign for the order at the delivery address, DPD will leave with an immediate neighbour, obtain a signature and leave a card at the delivery address.

Please note that recipients outside the EU will be responsible for any import duties, clearance or brokerage fees and handling charges.

Any customs duties are charged once the parcel reaches its destination country and must be paid by the recipient of the parcel.

Unfortunately we have no control over these charges nor can we advise on the cost. Please contact your local customs authority in order to determine this.

Our prices for customers ordering from outside the EU will automatically be adjusted at the checkout to not include VAT.

Customers ordering from The Channel Islands need to select to select 'United Kingdom - Channel Isles' as their shipping country for VAT to be deducted.

Yes, we do.

Please note that orders placed to BFPO addresses will be shipped via Royal Mail Special Delivery and can be subject to delays.

Unfortunately we are unable to ship orders to any of our stores due to security reasons.

If you are unsure of whether or not an item is suitable please note that we offer free Standard Delivery and a refund if returned to our Website Returns address within 14 days of receipt.

Please refer to our Returns page for full Terms & Conditions.

We offer a full refund on all online purchases returned in the condition in which they were sold within 14 days, and offer an exchange on all garments returned within 28 days.

Any items returned for refund after 14 days but still within 28 days will be issued with a gift card for the value of that garment.

To exercise your cancellation rights you must notify us within 7 working days from the day after you received your order. However, please note that orders already shipped must be received back at our Distribution Centre before a refund can be issued.

Returns are usually processed within 48 hours of receipt. However, please note that during busy periods such as seasonal sale and Christmas processing may take longer.

Please note that we can only exchange the same items for a different colour or size, if a different item is required a separate order will have to be made.

For full details please refer to our Returns page.

Yes you can.

However please note that we can only offer an exchange to the same value or above.

Our stand alone stores are only able to accept items for exchange if purchased in the same currency they trade in.

Please note that Concessions are unable to process items purchased online for exchange.

Please refer to our Returns page for information how to return an item(s) to us.

You should return your items via a secure and insured delivery service (such as Royal Mail Special Delivery) as AllSaints cannot accept responsibility for goods not received.

Please ensure that you are logged in to the site from which you originally purchased.

If you are still unable to access your account please call our Customer Care Team on +44 (0) 844 980 2211 where an advisor will be happy to assist you.

Please check your tracking number to ensure that your return package has been signed for at our Website Returns address.

If it has been over 48 hours please contact our Customer Care Team on +44 (0) 844 980 2211 where an advisor will be happy to assist you.

If your item is yet to be signed for or you do not have a tracking number please contact the relevant company you have chosen to return your item(s) with.

If you were expecting an exchange and have instead received a refund this may be because we were unable to exchange the item.

In instances such as this we would automatically issue you with a refund to ensure you have the funds to reorder.

If you have received an exchange when you requested a refund please contact our Customer Care Team on +44 (0) 844 980 2211 where an advisor will be happy to assist you.

You will be refunded to your giftcard first.

Please ensure you are checking the account you used to place your order originally and allow up to 5 working days for your account to be credited.

For further enquiries please contact our Customer Care Team on +44 (0) 844 980 2211 where an advisor will be happy to assist you.

Please contact our Customer Care Team on +44 (0) 844 980 2211 where an advisor will be happy to assist you.

No, you can still order with us by using our Guest Checkout option.

If you require assistance using this option please contact our Customer Care Team on +44 (0) 844 980 2211 where an advisor will be happy to assist you.

Please refer to our size guide for full details of our sizing.

To hear about future promotional activity please sign up to our mailing list.

This option can be found in the bottom left hand corner of our home page.

You can also become a fan on Facebook and follow us on Twitter.

Here at AllSaints we try to be as detailed as possible with our descriptions.

Please refer to our Care Guide for washing instructions and full details on how to care for your garment.

We currently accept the below payment methods:

Visa, Mastercard, American Express, Solo, Delta, Maestro and Paypal.

Please note that unfortunately we are currently unable to accept PayPal for orders placed in EUR.

We currently trade in GBP (£), EUR (€) and USD ($).

Please note that to place an order in USD you will need to refer to our US site which can be found at www.us.allsaints.com

Please enter the promotional/discount code at the 'shopping bag' stage of your transaction ensuring you click apply.

Please select the option 'I have an AllSaints giftcard and would like to use it for this order' at the checkout stage of you transaction and enter the information required.

Yes you can however you will need to contact our Customer Care Team on +44 (0) 844 980 2211 where an advisor will be happy to assist you.

You can change your account details in the 'Your Account Details' section of your account.

You are also able to view your orders, manage any giftcards, your AllSaints MasterCard and your Address Book.

Under EU Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel your order with us.

In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them.

In all cases, the goods must be in their original condition and will be inspected on their return.

If we do not receive the cancelled order back, we may arrange to have this collected at your cost.

Unfortunately we are unable to advise when and if items are due to come back into stock.

Please note that stock from our Archive site is comprised of key AllSaints pieces from previous seasons and will not be restocked.

If your size is simply out of stock on www.allsaints.com, please sign up to our 'out of stock' email updates which can be found below the sizes left in stock.

Please note that we are able to advise on if your local store has availability. Please call our Customer Care Team on +44 (0) 844 980 2211 where an advisor will be happy to assist you.

Please contact our Customer Care Team on +44 (0) 844 980 2211 where an advisor will be happy to assist you.

Unfortunately we are unable to action customer transfer requests.

If you are unsure of whether or not an item is suitable please note that we offer free Standard Delivery and a refund if returned to our Website Returns address within 14 days of receipt.

If you are unable to find the information you're looking for and require further assistance please contact our Customer Care Team on +44 (0) 844 980 2211 where an advisor will be happy to assist you.

Our opening hours are as follows:

Monday - Friday 8.00am - 8.00pm

Saturday - Sunday: Closed

Alternatively you can email us via our web enquiry form below where we aim to respond within 5 working days.

Any written correspondence can be sent to the below address:

Customer Services

AllSaints Retail Ltd

Units C15 - C17

Jack's Place

6 Corbet Place

E1 6NN

For information on being involved in our Basement Sessions please contact info@allsaints.com

Any demo's can be sent to our Head of Music at the following address:

AllSaints Retail Ltd

Units C15 - C17

Jack's Place

6 Corbet Place

E1 6NN

Please note that due to the volume of queries we receive we are unable to respond to all individually.

For all Press, Media (including Social) and Marketing enquiries please contact our Head Office on +44 (0) 870 428 3500.

Alternatively please email info@allsaints.com

For any supplier enquiries please email info@allsaints.com

However please note that due to the volume of queries we receive we are unable to respond to all individually.

For any franchising and wholesaling enquiries please email info@allsaints.com

However please note that due to the volume of queries we receive we are unable to respond to all individually.