HELP
Customer Services: +44 (0)844 9802211

Our AllSaints Advisors are on hand 24 hours a day, seven days a week to assist you with your query.

Please use the form below or email us at ask@allsaints.com. We aim to respond to all emails within 12 hours and welcome all feedback.

Alternatively, if you prefer to speak to somebody you can reach us on (+44) 0844 980 2211.

Did you know we have a FAQs page where you may be able to find the answer to your questions? click here.

Standard delivery time for UK deliveries is 2 - 4 working days, European deliveries are 3 - 5 days and International delivery time is between 5 - 7 days, for more details please see our Terms and Conditions section.

Online orders can only be exchanged in store for another item of the same value or higher. Full refunds on all online orders can only be issued if they are returned to the warehouse in the condition in which they were sold within 14 days of the day of delivery. Any items returned for refund after 14 days as above will be refunded via giftcard.

Customers are welcome to collect their parcels from their local DPD depot. It is important you telephone DPD first on +44 (0)844 556 0560 so that we can ensure your parcel is available to collect from the depot. When collecting your parcel you will need to have photographic identification such as a passport or driving license and a utility bill.

AllSaints is a UK registered company, for any information please contact:
AllSaints Customer Services. Units C15-C17, Jacks Place, 6 Corbet Place, London, E1 6NN

*Calls to 0844 numbers are charged at up to 10 pence (£0.10) per minute from UK landlines. Calls from international numbers and from mobile phones may cost more.

**Our 24/7 service may be temporarily closed in the event of an emergency.