Yes, Setting up an account will allow you to track your parcels and manage your orders, we will keep your address details in the account making it faster to checkout. You can also build your own personal wish list and you will be joined onto our mailing list to receive up and coming styles and promotions.

It is easy to create your account just click here and follow the on screen instructions.

If you have forgotten your password on your account click here and enter your email address, we will then send you a new password.

After this you can change your password to one you will remember, simply go into your account information and tick the box to change it.

AllSaints accepts Visa, MasterCard, American Express, JCB, Delta and Maestro credit and debit cards.

You can also purchase using our AllSaints gift cards. To find out more or to buy a gift card click here

We use a secure checkout system to ensure all card details are safe, we will also run checks on your billing address to make sure the cardholder matches up to the one using it.

We also recommend the cardholder registers with MasterCard SecureCode or Verified by Visa, both are online card security systems which will prompt you for a password when checking out. To set up an account all you need to do is contact your bank or card issuer and they will register your card.

Our Men’s, Women’s and Childrenswear size guides will help you choose the best fit, we also have a detailed care guide to help maintain the quality of your garment.

Standard Delivery for UK is 5-7 working days and EU, Channel Islands and rest of the World is 7-9 working days, deliveries Monday to Friday only.

Unfortunately we do not deliver to P.O. Boxes due to security reasons.

We do deliver to BFPO addresses, please note this may take longer as we use a different courier to ensure first time delivery.

For VAT refunds on orders dispatched to a BFPO Address within the EU, a ‘certificate of entitlement’ is required affirming that the item/s have been shipped and acknowledged by a qualifying body or person as stated in paragraph 14.2 of HM Revenue and Customs Notice 725 dated December 2009. Allsaints will need a copy of the receipt which was dispatched with the order signed and stamped by the head or acting head of the embassy, high commission, consulate, visiting force contingent or international organisation with evidence of the official status of the signee.

Please note that recipients outside the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES and any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis, this is managed by our carriers on a ‘pay on delivery’ basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is also responsible for providing any information required by customs to ensure the goods are cleared. Please note that we are unable to refund any duty paid on any items returned to us either faulty or unsuitable as this is a contact between the purchaser and own country Customs & Excise.

You will receive your DHL tracking number on your shipping confirmation email. You can track the item by calling them on 08701 100 300 alternatively you can visit DPD

Any other questions can be answered by the AllSaints Customer Services team.

Yes a signature will be required as proof of delivery for all orders. If the order cannot be delivered, i.e. you are not available to sign for the goods, then the parcel will go back to the local DPD centre, a calling card will be left telling you how you can arrange a re-delivery or local pick up.

Please note if your parcel is damaged upon arrival then we recommend you refuse delivery and contact Customer services to let them know.

Please return item within 14 days with the original packing slip via special delivery to:

AllSaints Website Returns,

Unit 6

New Hythe Business Park

Bellingham Way

Larkfield

Aylesford

ME20 6SQ

UK

Please note all items returned should be new, unused with all tags still attached. We recommend you return your items in the original packaging to protect it.

We do not refund the postage costs for unwanted items being sent back. If you have received a faulty item please make sure you state this on your paperwork and if we accept this as a manufacturing fault we will contact you to refund your postage.

For full terms and conditions visit our returns page

Returning your items by special delivery will insure the goods up to £500 and will be claimable against lost of damaged parcels, this will also provide a safe delivery to our website returns team.

You will also be given a tracking number in order to track the whereabouts of your parcel, we ask you keep onto this until your exchange/refund has been done.

AllSaints will not be liable for any items that do not arrive, or cannot provide proof of delivery.

Refunds will be made to the card used for the original transaction, this will include payments by gift cards.

You will receive an updated email, as confirmation of your return. Please allow 3-5 working days for the amount to clear onto your card after refunding.

You can exchange your item within 28 days by sending it back to us via our Website returns address, please clearly state on your paperwork what size or colour you want to exchange too and we will ship this out to you free of charge. Exchanges can also be made in any AllSaints standalone store, just take the garment back along with your original packing slip.

For exchanges only within 28 days, please make sure you take your paperwork with you. Any items for refund should be returned to the website returns address detailed above.

No, a store credit note can only be redeemed in an AllSaints standalone store.

You can use your gift card in any AllSaints standalone stores, excluding concessions and international stores, or alternatively you can purchase online.

For full terms and conditions on our gift cards please click here .

As Childrenswear is tax exempt, our childrenswear prices are displayed exclusive of VAT.

Please also note that the Channel Islands are exempt from VAT costs, excluding the Isle of Man.

Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.

All information you share with us is kept private and confidential. We do not share or sell your information to any 3rd party company without your prior consent.

Please see our Privacy Policy for full details.

Please note that from time to time we may email you new styles, campaigns or promotions. If you prefer not to receive these then you can unsubscribe by clicking the link at the bottom of the email sent to you.

If you still cannot find the answer to your question then please do not hesitate to contact our Customer Services team.

We offer a full refund on all online purchases returned in the condition in which they were sold within 14 days, and offer an exchange on all garments returned within 28 days.

Due to the volume of orders placed during promotional periods, including Christmas, our standard delivery time is 2-4 working days for UK deliveries and 3-5 days for International deliveries.

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