0 Mile
Covent Garden open 9am-8pm today
T / +
0 Mile
Covent Garden open 9am-8pm today
T / +
0 Mile
Covent Garden open 9am-8pm today
T / +

Enter Promotional Code Here

Shipping

Delivery Calculator

Due to the high volume of orders in our UK courier network our standard delivery may take a little longer than usual. We'll be working to get your order to you as soon as possible.

TOTAL
Checkout

AllSaints Returns

We offer FREE returns on all UK domestic orders. For more information, check our guide below.

 

UK Online Returns Policy

1.0 UK Online Returns Policy

You can return any item for a refund within 14 days of receipt or exchange it for a different size or colour within 28 days.

If the items are received after 14 days we'll issue you with a giftcard for the appropriate amount.

Any items received after 28 days will have to be refused.

UK Returns Procedure

2.0 UK Returns Procedure

Follow the returns procedure below:

Fill in the returns form, apply the sticky returns label to the front of the parcel and drop it off at your nearest post office.

If you have lost or didn't receive a form, log in to your account at 'My Account', 'My Orders' and select the 'Reprint Free Returns Label'.
Click here to access your account.

If you don?t have an AllSaints account, use the temporary account details we emailed to you when your order was made.

We can only exchange an item for another size or colour.

Your unwanted items are your responsibility until they reach our warehouse. We recommend that you retain your proof of postage.

Returns hand carried to the warehouse will not be accepted due to security reasons.

Refunds will be made via the original method of payment. If a split payment is made, i.e. part giftcard and part credit/debit card, the giftcard will be refunded first.

Online Returns Address

3.0 Online Returns Address

Return your unwanted online item(s) to our warehouse address:

AllSaints Website Returns, Unit 6, New Hythe Business Park, Bellingham Way, Larkfield, Aylesford, ME20 6SQ, UK

Returning Underwear, Swimwear and Jewellery

4.0 Returning Underwear, Swimwear and Jewellery

Underwear and Jewellery can't be returned unless they were delivered in an unsatisfactory condition.

If you wish to return swimwear, do not remove the original wrapping.

European and International Returns

5.0 European and International Returns

Follow the returns procedure below:

Log into your account, select 'Your Orders' and the relevant order number.

Follow the instructions, telling us why you are returning your order and what you require.

A unique returns reference number will be provided.
If you don?t have an AllSaints account, use the temporary account details we emailed to you when your order was made.

Using a traceable service, send your parcel, with the unique returns number, to the following address:

AllSaints Website Returns, AllSaints Retail Ltd, Unit 6 New Hythe Business Park, Bellingham Way, Larkfield, Aylesford ME20 6SQ

We can only exchange an item for another size or colour.

Refunds will be made via the original method of payment. If a split payment is made, i.e. part giftcard and part credit/debit card, the giftcard will be refunded first.

We are unable to refund your return costs if the item is merely unwanted.

If the item was delivered in an unsatisfactory condition, please send it back to our UK warehouse address where it will be assessed by our returns team and a postage refund will be given where possible.

Returns Processing Time

6.0 Returns Processing Time

We aim to process your return within 48 hours of receipt.

If it has been over 48 hours, contact our Customer Experience Team on +44 (0) 844 980 2211 where an advisor will be happy to help.

Returning Online Orders to Store

7.0 Returning Online Orders to Store

You can exchange your online order for items of the same value or higher in a stand-alone store only.

It has to be trading in the same country in which it was originally purchased.

You can exchange within 28 days of receipt. Once the exchange is processed, you fall under the store?s returns policy which means it cannot be refunded.

Online items received faulty cannot be refunded in-store. Please send them back to the warehouse address using our free returns service where they will be assessed and refunded where possible.

Returning Items Bought in Store

8.0 Returning Items Bought in Store

Please keep your receipt.

We can only accept unwanted items within 28 days of their purchase, and will always try to exchange or issue a giftcard, for use within 6 months, where we can.

We will not be able to issue a monetary refund where items are merely unwanted. If you feel that your item is not of satisfactory quality, please return it to a stand-alone store with your receipt.

Concession and outlet stores are unable to offer refunds on faulty items or redeem and issue giftcards unless the item or giftcard was purchased within that store.

Distance Selling Regulations

9.0 Distance Selling Regulations

EU customers have 7 working days after the day of receipt to cancel their order.

Email our Customer Experience team here with your order reference and we can issue a refund where possible.

If your items have left our warehouse, they?ll need to be received back before we can process your refund.